Account Manager
2 months ago
Dragontail Systems is the leading B2B company of revolutionary optimisation software for the food and delivery industry with global presence.
We are proud to be part of Yum Brands, a company with over 55,000 restaurants in more than 150 countries and territories primarily operating the company’s restaurant brands - KFC, Pizza Hut, Taco Bell and The Habit Burger Grill.
As an Account Manager, you will be a key member of the Technical Operations team.
While you are a talented Account Manager who is responsible for managing new and existing customers, and leading integration projects you will also act as the 2nd level tech expert for customer-support escalations.
- ** _Availability for a full-time position - work hybrid from our Brisbane City office and from home as needed
**Full training will be provided
**Requirements**:
- Experience providing personalized support experience with a deeper knowledge of the customer environment
- Good analytical skills and problem-solving capabilities
- Good verbal and written communication skills
- Cross-functional collaboration
- Self-motivated with keen attention to details
- Organised, strong multi-tasking and record keeping skills
- Ability to work in a dynamic, high-paced environment and adjust to changing requirements driven by a fast-moving market
- Team player attitude
- Availability to travel (mostly in the APAC region but potentially globally as well)
- Flexibility to provide 1 or 2 shifts a month on the weekend as a second tier support
**Highly Regarded**:
- Experience with working in the fast food industry
- Hands-on implementation experience working as an Integration Engineer, Technical Engineer, or Project Manager
- Experience with SQL Server and MySQL
- Acquaintance with JSON and XML data format
- Acquaintance with Linux
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