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Account Manager

2 months ago

Brisbane, Australia GrowthOps Full time

Digital Experience
- Brisbane, Australia
- Permanent / Full Time

7 November 2023

**Welcome to Khemistry**
We believe marketing is simple. It starts and ends with people. And whilst you can’t change people, people can change. You can win their hearts and minds, nudge their choices, draw out their best selves. We solve marketing problems with design thinking - we use empathy, experimentation and emotion to make better things and to make things better. We build brand trust, and we break through ingrained habits of thinking.

**About your new role**
This full-time role reports directly to the Senior Account Director, working across a number of key clients, at the forefront of truly integrated communications.

You’ll be the cornerstone of the team, working closely with both internal teams and the client to ensure that projects are delivered on time, on budget and on brief. The environment is fast paced and the expectations high so a respect for process is a base requisite. Experience working on digital and/or QLD government projects a plus.

**Focus**
The Account Manager’s focus is the day to day organisation and administration of the accounts assigned to them. By doing this they ensure that the team remains focused on the development of new insights/ideas and superior brand building advertising/communication.

Beyond the administrative role, the Account Manager has a vital function in being guardian and promoter of information and insight about the brand. He or she must ensure that the team is well informed about the brand, it’s market and it’s competitors.

**Marketing Skills**
- Demonstrate a clear understanding of the Clients business
- Contribute to the development of the brand plan based on thorough understanding of the market and consumer.
- Monitor and regularly review Client and competitive data, and keep the brand team informed of any key developments, trends in the market place.

**Advertising Skills**
- Ability to take a brief from Client and draft creative brief for internal discussion.
- Work with the brand team to ensure that the creative briefing process is brought to life and that meetings are a source of inspiration.
- Be a good judge of creative work in terms of factual accuracy and relevance to brief.
- Ensure the continuous progression of work by building strong relationships with all core disciplines - media, production, planning and creative.
- Develop selling and presentation skills to facilitate the selling of Agency recommendations to Client.
- Ability to attend research debriefs and contribute to subsequent discussions.

**People Management Skills**
It is the responsibility of the Account Manger to:

- Oversee the development and training of an Account Executive, providing constructive feedback about their performance.
- Support the team by delegating in an appropriate manner both up and down.
- Be relentlessly optimistic and motivate other members of the team.
- Show ability to debate constructively with Clients in order to communicate successfully the Agency’s recommendations or point of view.
- Handle difficult situations with diplomacy and tact.

**Client Relationship**
The Account Manager is responsible for:

- Developing a strong and constructive relationship with the Client based on honesty and trust.
- Managing the Client’s expectations by ensuring they are always kept in the loop in terms of work in progress, recognising issues early and pre-empting them
- Specifically, this involves developing timing plans and ensuring that they are adhered to by all parties involved.

**Presentation and Communication Skills**
- The Account Manager is expected to demonstrate strong written and verbal skills. This includes the ability to run meetings, present and sell creative ideas.

**Negotiation Skills**
- The Account Manager must demonstrate the ability to present and sell estimates.
- Negotiate and discuss timing/workflow changes
- Communicate and discuss the Agency’s recommendations or point of view, not just act as a conduit.

**Financial Management**
- To be responsible for accurate estimating and invoicing of all activity on the account.
- To create a well organised system of job numbers that appropriately handles the volume of work.
- To be able to have regular “financial reconciliation” meetings with the Client as appropriate.
- To be able to contribute to account forecasting of future billings
- To be responsible for the profitability of the account in terms of billing all costs incurred.

**The skills you bring**:

- Committed to making a difference to your team, the client and the agency
- Highly organised and detail driven
- A love of strategy, creativity and a thirst for learning
- Interested in agency financials, including profitability and revenue
- Great communicator - understands how to work with multiple stakeholders
- Resourceful and proactive - seeks out the opportunity without being asked
- A general good egg that fits at the heart of our establis

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