Patient Navigator

2 weeks ago

Sydney, Australia Innovative Trials Full time

**About Us**:
Innovative Trials is a global leader in patient recruitment and retention for clinical trials with an opportunity for work in early 2025 we want to hear from you We’re committed to making a difference by supporting patients through their clinical trial journey, ensuring they receive the care, guidance, and assistance they need.

We are currently seeking a passionate and skilled Patient Navigator to join our team. This role is ideal for independent in country individuals on a contract basis with a strong background in clinical research who are enthusiastic about patient care and supporting clinical trial processes.

**Job Purpose**:
As a Patient Navigator (PN), you will play a critical role in supporting patients participating in clinical trials. This includes:

- Providing empathetic and informed support to patients and caregivers through live inbound and outbound communication.
- Guiding participants through prescreening processes to determine initial eligibility.
- Acting as a liaison between patients, clinical sites, and other stakeholders to ensure a seamless and supportive clinical trial experience.

**Key Responsibilities**:

- Engage with patients and caregivers to build trust and address any barriers or concerns they face during the trial process.
- Conduct prescreening calls to determine study eligibility and liaise with study sites for follow-up.
- Navigate helpdesk systems to track and resolve patient queries efficiently.
- Provide timely reporting on patient queries, prescreening outcomes, and site follow-ups.
- Support sites by improving communication and promoting effective use of recruitment and retention tools.
- Build and maintain strong relationships with clinical research associates (CRAs) and other vendors.
- Ensure compliance with regulatory requirements, including HIPAA, GCP, GDPR, and country-specific data privacy laws.

**Key Skills and Attributes**:

- Nursing degree or background
- At least two years of relevant clinical research experience.
- Current GCP certification and familiarity with country-specific data privacy regulations.
- Exceptional communication skills in English and local languages (verbal, written, and listening).
- Proficiency in tools like Google Workspace, Microsoft Office, and video conferencing platforms is a plus.
- Strong attention to detail, organisational skills, and the ability to work independently.
- A compassionate approach to supporting patients with diverse needs.
- Mental Health First Aid certification is a plus.
- Extensive knowledge of local healthcare systems is highly desirable.

**What We can provide**:

- Comprehensive onboarding and training tailored to assigned studies.
- Flexible working hours with opportunities to accept assignments based on your availability and needs of the study.
- Reimbursement for travel expenses in line with company policy.
- The opportunity to make a significant impact on clinical trial experiences while working on a flexible, contract basis.

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