Software Support Product Specialist

7 months ago


Sydney, Australia Elekta Full time

Are you a current Elekta employee?

Find Jobs - Elekta


Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details

Description

Provided customer support and training for Elekta software solutions efficiently and professionally. Primarily, support is for Elekta Treatment Planning Systems and other Software.

Responsibilities

Maintain knowledge of current and past Elekta Software products
- Liaise with other members of the Software team to address any existing Customer concerns promptly & effectively.
- Excellent verbal and written communication skills
- Attend Conferences (as required), to maximise Oncology Users perceptions of long-term continuity and reliability of Elekta Pty Ltd within Australasia.
- Provide Technical/analytical skills in the area of PC/Network Computing and Operating systems
- Ability to troubleshoot/diagnose issues with software and hardware interfaces, including DICOM connectivity and transfer
- Familiarity with all Microsoft server/workstation operating systems, Citrix
- Sales Support. Assist Elekta sales staff and distributors with technical advice for existing and future sites.
- Participate actively in the support and training of new staff and others as required.
- Works on “complex problems” where analysis of situations or data requires in-depth evaluation of various factors.
- Initiates and actively pursues projects (as required)

Relevant Knowledge, skills and competencies
- QUALIFICATIONS
- Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, WebEx, CLM, Pivotal and/or Clientele
- Familiarity with the curriculum development process and educational methodology
- Working knowledge/understanding of all Elekta software products and proficiency in assigned product specialties
- Strong verbal and written communication skills
- Strong presentation skills (ability to communicate effectively to a group)
- Ability to effectively interact with customers (via phone and face-to-face)
- Ability to travel up to 30% (both domestic and international.)

EDUCATION AND/OR EXPERIENCE

Radiation Therapy Qualification valid in Australia and/or New Zealand with at least three years of clinical experience in a Radiation Therapy Department working as a Radiation Therapist, Dosimetrist or Medical Physicist. Experience with at least one of the following Elekta products: MOSAIQ, CMS XiO, CMS Focal, CMS Monaco, or BS in Electrical Engineering, Computer Science, Associate's Degree or equivalent with 2 years of customer support experience in a related field may substitute for degree. Experience with at least one of the following Elekta products: MOSIAQ, XiO, Focal or Monaco.


  • Account Manager

    7 months ago


    Sydney, Australia Frontier Software Full time

    Account Manager (software) - Competitive salary + super + commission - Manage an existing portfolio of clients - Work from home flexibility **The Role** Are you an experienced and successful Account Manager in the software or HR/payroll industry? Are you a strong relationship builder? Are you tenacious and driven to succeed? Working with an existing...


  • Sydney, Australia Pulse Software Full time

    **Closing date**: 14/12/2024 12:00 AM AUS Eastern Standard Time**Location**: Sydney**Compensation**: Annual Package AUD $70,000.00 - $90,000.00**Employment type**: Full Time**About Us** Pulse Software is a leading SaaS provider of Business Process Management solutions to local government, education, not-for-profit, and construction sectors. Australian owned...


  • Sydney, Australia MRI Software Full time

    ABOUT THE ROLE: The Customer Success Manager / Onboarding Specialist supports customers as they transition from sales prospects to active users of Social Eazie products. As a Customer Success Manager your role will be to help guide prospects through the setup process of their Social Eazie account in both Eagle, Vault and Box + Dice CRMs. Part of this...


  • Sydney, Australia Nuix Full time

    Description Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence. We collaborate to provide innovative solutions for more than 2,000 customers in over...


  • Sydney, Australia ConnectWise Full time

    _ConnectWise is an industry and Global leading software company_ with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps _over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and...


  • Sydney, Australia ConnectWise Full time

    ConnectWise is an industry and Global leading software company_ with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps _over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and...


  • Sydney, Australia ConnectWise Full time

    ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of...


  • Sydney, Australia Centric Software Full time

    Marketing - Sydney, Australia - Full Time **Position**: SEO & Lead Generation Marketing Specialist, APAC Centric Software is looking for SEO & Lead Generation Marketing Specialist in APAC! Want to join a world leader in the software industry? Centric Software provides the most innovative enterprise solutions for clients to plan, design, develop, source,...


  • Sydney, New South Wales, Australia Dicker Data Full time

    Company OverviewDicker Data is a leading IT distributor, providing innovative solutions to the industry.We are seeking an experienced Software Implementation Specialist to join our Software Licensing Team. This key role will be responsible for administering quotes, orders and requests, including problem order management, and liaising between Sales,...


  • Sydney, New South Wales, Australia SafetyCulture Full time

    Job Summary: We are seeking a highly skilled Software Development Specialist to join our engineering team at SafetyCulture. As a key member of our team, you will be responsible for designing, developing, and testing software applications using various programming languages and technologies.Key Responsibilities:Developing software applications using Java,...


  • Sydney, New South Wales, Australia SafetyCulture Full time

    About SafetyCultureWe are a forward-thinking company committed to developing innovative software solutions.Job Title: Software Development SpecialistEstimated Salary:$85,000 - $110,000 per yearAbout the RoleAs a software development specialist at SafetyCulture, you will play a crucial role in designing, developing, and testing software applications using...


  • Sydney, Australia Snow Software Full time

    **Job Description**: Application Support Specialist will need an exceptional focus on quality customer support. The role will encompass providing technical support to our large customer and partner base, resolving issues by utilizing widely available resources, teams and your own skills and experience. This is a Hybrid position, we do expect employees come...


  • Sydney, New South Wales, Australia Deputy Full time

    About Deputy">At Deputy, we're committed to helping organizations run smoothly by providing top-notch administrative support. We're seeking a highly skilled Software Support Specialist to join our team.">Key Responsibilities:">Maintain accurate and up-to-date records of team activities and performance metrics.Perform data entry tasks with high accuracy,...

  • Product Specialist

    7 months ago


    Sydney, Australia WiseTech Global Full time

    At WiseTech, we build the software that powers global logistics. From emerging freight forwarders to established leaders like DHL and FedEx, our software solutions allow them to maintain truly resilient supply chains. Our teams are tasked with solving deeply complex industry problems, revolutionising the logistics industry. **Role overview**: Join us as a...


  • Sydney, Australia CENTRIC SOFTWARE INC Full time

    **Position: SEO & Lead Generation Marketing Specialist, APAC** **Centric Software** is looking for SEO & Lead Generation Marketing Specialist in APAC!** Want to join a world leader in the software industry? Centric Software provides the most innovative enterprise solutions for clients to plan, design, develop, source, price and sell products. Our clients...

  • Product Owner

    7 months ago


    North Sydney, Australia WorkForce Software Full time

    WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The software adapts to each organisation’s needs—no matter how unique their pay rules, labour regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens....

  • Product Specialist

    7 months ago


    Sydney, Australia WiseTech Global Full time

    **About WiseTech Global**: WiseTech Global is changing the world of logistics through technology. We build products using the latest software tools and the best hardware platforms and take pride in delivering solutions that make a significant difference for our customers, partners, staff, shareholders, and the logistics industry at large. **Role...


  • Sydney, New South Wales, Australia SafetyCulture Full time

    Job Title: Product Development SpecialistSafetyCulture is seeking a highly skilled Product Development Specialist to join our team. As a key member of our product development team, you will play a critical role in developing software products that prioritize user experience.About the Role:We are looking for an experienced Product Development Specialist who...


  • Sydney, Australia State Street Corporation Full time

    Post Production Support Specialist **What we are looking for** **Why this job is important to us** The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment,...


  • Sydney, Australia State Street Corporation Full time

    Post Production Support Specialist **What we are looking for** **Why this job is important to us** The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment,...