Strategy & Operations Manager, Consumer

2 weeks ago

Melbourne, Victoria, Australia Uber Full time

UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. #GoGetIt embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.

About the Role
Come drive growth in a fast paced, dynamic business. Uber Eats is on a mission
to make eating well effortless for everyone, everywhere. Consumers are at the centre of everything we do.

This role will be primarily focused on Consumer Strategy & experience.

Your scope will be to identify & scope opportunities to improve consumer experience, connect dots on consumer insights across various data sources/ surveys etc., represent the voice of consumer in key cross functional forums in order to improve consumer experience, own relationships with Product teams (working with global and APAC Product Operations teams), review product design documents in order to stay up to date with product changes and make sure relevant stakeholders are kept up to date, input as necessary into product design, XP design and roll out customization for the local market.

The role is part of the Australia and New Zealand Uber Eats Consumer Strategy and Operations team.


We are looking for a strong problem solver who is excited to both grapple with strategic questions and to influence cross functional stakeholders to get stuff done.

Consumer experience is a cross-functional area, so collaboration, communication, and proactiveness are key to success in the role.

The Impact You'll Have
-
Act as the local product champion: Own relationships with Product & Product Ops teams (working with global and APAC Product Operations teams), review product design documents in order to stay up to date with product changes and make sure relevant stakeholders are kept up to date, input as necessary into product design, XP design and roll outs for the local market
-
Collaborate with cross-functional stakeholders to improve consumer experience:Represent voice of consumer in cross functional forums, lead/ support consumer specific initiatives to improve consumer experience
-
Be the critical 'intersection' point for Consumer strategy - connect the dots across teams/ datasources/ surveys etc. Proactively share insights with key stakeholders to inform their plans
-
Perform analysis to inform recommendation on key strategic questions: Examples include recommending investing consumer spend into appeasement product for delayed/ canceled orders, working with marketplace team to build clarity around what matters to consumers on delivery times

The Experience You'll Bring

  • Quantitative degree and 3+ years of solid operational and analytical experience gained in a tech company, management consulting, or consumer experience in a fastpaced environment
  • Analytics experience dealing with complex data sets using excel/google sheets, SQL experience is a plus
  • Excellent communication skills (verbal and written) with the ability to translate data into actionable insights and recommendations

  • Pricing Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Pricing ManagerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Product Manager

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Pricing Manager

    1 month ago

    Melbourne, Victoria, Australia AMP Full time

    Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Pricing Manager

    4 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Pricing Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Pricing Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Associate Business Develpment Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityAs an Associate Business Development Manager you will take ownership and accountability for the success of your individual sales budget through the development of sales & marketing plans, the management of your sales call cycle and growing the business through superior service. AMP Bank operates predominantly a business-to-business sales and...

  • Manager - Security Governance & Customer Trust

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Product Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    Competitive base plus 12% super High Performing teamThe OpportunityThe product manager for Multi-asset & Goals Strategies will support the Senior Product Owner and be responsible for contributing to product development and management for Multi-asset & Goals funds. The role will be required to co-ordinate and contribute to various cross functional teams for...

  • Advice Operations Consultant

    4 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Advice Operations Consultant

    1 month ago

    Melbourne, Victoria, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Product Manager

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Lead Product Marketing Manager

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Internal Communications Lead

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Nsc Team Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe North Service Centre Team Manager's primary responsibility is delivery of the North Contact Centre service offer. The Manager is responsible for ensuring the team delivers easy, effortless experiences and meets its quality and productivity targets by providing leadership and implementing change to drive an effective and efficient...

  • Strategy Manager

    2 weeks ago

    Melbourne, Victoria, Australia Group Growth & Strategy Full time

    Your Impact: As a Strategy Manager at Asahi Beverages, you will lead and manage high-impact, high-value strategic projects that are pivotal to our growth and success in the Oceania region. You will contribute significantly to the development of strategic plans and initiatives for the Group and Business Divisions, focusing on the most significant sources of...

  • Director, Corporate Communications

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    The Opportunity at Culture AmpThis is a truly unique opportunity to lead corporate communications for Culture Amp, within the Brand and Communications team.We are the storytellers, curators and custodians of translating strategy, company values and our view on the world of work.The Director, Corporate Communications will step into a new role at Culture Amp,...

  • Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Delivery ManagerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Advice Operations Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Adoption Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    How you can help make a better world of workOur Scale Customer Success team has an important role to play in helping realise Culture Amp's mission by driving the success and business impact for 1000s of organizations around the world.We are delivering a cutting edge, digitally-led engagement model that meets our customers where they are in a scalable way.Our...