Support Lead
6 months ago
PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options.
PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options.
Our Client is looking for two Support Leads to join their team at their Melbourne and Perth offices
- Full work rights required
- Not a remote role
**Position Purpose**
- Lead a team providing remote or onsite diagnosis or guidance to internal or external customers with ICT problems and issues.
- Provides people leadership, staff development, recruitment and monitoring, reporting, and fulfilling service activities in-line with policy, process, standards, and procedures.
- Focusing on monitoring SLA, OLA and KPIs to delivery consistent services to the business and meet the
- Assist the team with coverage for calls and ticketing as needed to ensure consistent levels of support are provided to Staff.
**Key Responsibilities**:
- Contribute to the delivery of IT Service Management
- Core ITIL processes (Incident, problem, and change management)
- Operational and management reporting
- Continual service improvement culture
- Internal stakeholder management
- Contribute to the development of the Service Desk Analyst team with development plans and a continual review process.
- Ensures prompt identification and prioritisation of incidents causing service interruptions for action or escalation, using continual monitoring and reporting against KPIs.
- Monitoring and reporting on call statistics, recordings and tickets to measure customer satisfaction and development opportunities.
- Ensure adherence of incident, problem and change management policy, process, and procedures.
- Participate in and maintain an on-call roster for the service desk to provide after business hours coverage for priority incidents as required.
- Receives and handles requests for service and incidents in periods of degraded service or staffing levels, following agreed procedures ensuring record hygiene is maintained within KPI thresholds.
- Identify and deliver continual service improvement initiatives.
- Implement and monitor the continual maintenance and update knowledge base and work instruction documentation.
- Monitor customer feedback and foster a commitment to delivering high levels of customer service within the team.
- Adhere to all company policies and procedures.
- Role modelling and demonstrating our values.
- Adhere to the Risk management policy, framework, and processes.
- Manage recruitment and staff rostering for Service Desk Analyst team.
**REQUIREMENTS**:
- ITIL4 Foundations or equivalent experience in an ITIL aligned environment
- Current industry certifications or equivalent experience in an ICT environment
- 2-3 years' experience providing Service Desk support in an enterprise environment.
**Who are we**
At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
**So it's over to you. If you would like to join our team, please APPLY now.**
**To learn more about working with PERSOLKELLY, we encourage you to visit our website.
-
Lead Coordination
1 month ago
Greater Melbourne VIC, Australia Department of Justice and Community Safety Full time**Utilise your Human Resources expertise to provide support and advice to the Transformation Development and Capability branch**: - **An Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service**: - **VPS Grade 5: $109,730 - $132,764 plus superannuation.** **About the Business Unit**: The...
-
Transformation Lead
6 months ago
Greater Melbourne VIC, Australia Bendigo Kangan Institute Full time**Location: Melbourne Metro or Bendigo location** **Role Type: Full-time, fixed-term - 12 months **About us**: Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is _customer-centric _, works _together _and focuses...
-
Business Process Improvement Lead
3 weeks ago
Melbourne, Victoria, Australia Melba Support Services Full timeJob Title: Business Process Improvement Lead - Disability SupportAbout Us:Melba Support Services has been supporting the Victorian community for over 50 years, providing services that enable individuals with disabilities to lead everyday lives of their choice.We are a human-rights, values-based, not-for-profit community organisation committed to delivering...
-
Transformation Support Officer
2 months ago
Greater Melbourne VIC, Australia Bendigo Kangan Institute Full time**Location: Melbourne Metro or Bendigo location** **Role Type: Full-time, fixed-term - 5 months **About us**: Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is _customer-centric _, works _together _and focuses...
-
Ageing Well Support Worker Victoria
4 months ago
Greater Melbourne VIC, Australia Deaf Connect Full time**Job Type**: Support Work / Aged Care **Hours**: Casual **Location**: Greater Melbourne, VIC **Pay**: $41.76 - $43.08 p/a + salary packaging + 11% superannuation **Applications Close**: 22nd September 2024 Supportive and inclusive environment working for a leading NFP organisation Casual position s - flexible hours + a focus on work/life wellbeing Fantastic...
-
Disability Support Worker
6 months ago
Greater Adelaide SA, Australia Support Worker Co Full timeExperience driving a van to transport clients is required - Be able to work a combination of AM (6am), PM (2pm) and sleep over shifts - Opportunity to work regular hours with consistent shifts offered Support Worker Co is a leading **Support Worker Agency** that provides best-fit Disability Support Workers to Disability Service providers. We are partnering...
-
Support Lead
6 months ago
Greater Perth WA, Australia Programmed Full timePERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. Our Client is looking for two Support Leads to join their team at their...
-
Residential Support Professional
3 weeks ago
Melbourne, Victoria, Australia Gateways Support Services Full timeEnhance Lives as a Residential Support WorkerWe are seeking reliable and flexible casual workers to join our growing team at Gateways Support Services. This role offers an opportunity to make a lasting impact in the lives of adults living with disabilities.About Us:Gateways Support Services is committed to providing support for children and adults with a...
-
Business Analyst and Process Transformation Lead
3 weeks ago
Melbourne, Victoria, Australia Melba Support Services Full timeMelba Support Services is a human rights organisation committed to providing services that support individuals with disability to lead everyday lives of their choice.Job DescriptionThis role plays a vital part in delivering impactful programs that transform processes, systems, and outcomes for Melba. The Senior Business Analyst and Process Lead will work...
-
Process Improvement Lead
3 weeks ago
Melbourne, Victoria, Australia Melba Support Services Full timeEstimated Salary: $90,000 - $120,000 per annum">About Melba Support Services">Melba has been a leading provider of support services for individuals with disabilities in Victoria for over 50 years. Our mission is to empower people to live their lives to the fullest by providing person-centered support that promotes independence, dignity, and choice.We are...
-
Melbourne, Victoria, Australia HealthcareLink Support Full timeAbout the RoleThis position offers the opportunity to work as a Senior Speech Pathologist Team Leader with HealthcareLink Support, providing clinical leadership and expertise in speech pathology services.Responsibilities include conducting comprehensive health and injury assessments, assessing and treating clients to carry out community-based rehabilitation...
-
Support Worker for Children and Adolecents
6 months ago
Greater Adelaide SA, Australia I'm Able Support Network Full timeAt I'm Able Support Network, we are passionate about supporting participants of the NDIS by providing a professionally designed approach to support work and mentorship. - Are you enthusiastic about connecting with others? - Do you enjoy working with children and young people? - Are you a reliable person? We're looking for those who show communication...
-
Senior Accounting Professional
1 month ago
Melbourne, Victoria, Australia Lead Group Full timeJob Title: Senior Business Services AccountantAbout the Role:Lead Group is seeking a highly skilled Senior Accounting Professional to join our Business Services and Advisory team in Melbourne. As a Senior Business Services Accountant, you will work alongside experienced professionals and develop a unique blend of taxation, management accounting, and...
-
Business Services Manager
2 months ago
Melbourne, Victoria, Australia Lead Group Full timeAbout the Role:Lead Group is seeking an experienced Accountant to serve as Manager for its growing Business Services Division in Melbourne. The ideal candidate will have strong technical skills, a Bachelor's degree in Accounting or similar, and completed CA/CPA qualifications.Key Responsibilities:Preparing financial statements, tax returns, and BAS/IAS for...
-
Melbourne, Victoria, Australia Lead Group Full timeEstablished as a leading business advisory firm in Melbourne, Lead Group is seeking an exceptional Senior Business Services Accountant to join their dynamic Business Services and Advisory team. With a strong track record of delivering outstanding services to clients across Australia, this is an excellent opportunity for an ambitious accounting professional...
-
Restructuring Transformation Manager
4 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeCompany OverviewLead Group is a leading professional services firm that provides expert advice and support to businesses across various industries. With a strong presence in Melbourne, we are committed to delivering exceptional results and driving growth for our clients.About the RoleWe are seeking a highly experienced Restructuring Transformation Manager to...
-
Program Support Lead
1 month ago
Greater Adelaide SA, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full timeAPS 6 - $91,944 - $104,393 - Information and Communications Technology - Adelaide - SA, Brisbane - QLD, Canberra - ACT, Darwin - NT, Hobart - TAS, Melbourne - VIC, Perth - WA, Sydney - NSW Do you want to love where you work, who you work with and want to contribute to Australia’s climate change and energy agenda and help protect Australia’s environment...
-
Senior Insolvency Accountant
3 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeWe are seeking a seasoned Insolvency Accountant to join our dynamic team at Lead Group, based in Melbourne. With a strong background in accountancy and a passion for business restructuring, you will play a pivotal role in supporting clients across various industries.A career with Lead Group offers unparalleled opportunities for growth and development, as...
-
Insolvency Accounting Professional
3 weeks ago
Melbourne, Victoria, Australia Lead Group Full timeWe are looking for a highly skilled Insolvency Accountant to play a key role in supporting our team on a range of appointments at Lead Group, a firm based in Melbourne.The ideal candidate would have worked at an insolvency firm or a chartered accounting firm with a similar client base. This position is also open to experienced Auditors or Business Services...
-
Senior Business Services Accountant
2 months ago
Melbourne, Victoria, Australia Lead Group Full timeLead Group, a renowned business advisory firm, is seeking a Senior Accountant to join their Business Services and Advisory team in Melbourne. As a Senior Accountant, you will have the opportunity to work alongside experienced professionals and develop a unique blend of taxation, management accounting, and professional services skills.Responsibilities:Prepare...