Client Service Officer, Custody

6 months ago

Sydney, Australia Perpetual Limited Full time

12 Month Max Term Contract- Work where we work best - Hybrid office/work-from-home environment

Our corporate trust business is a leading provider of fiduciary and digital solutions to the banking and financial services industry in Australia and Singapore. It administers securitisation portfolios, investment and debt structures to protect the interests of our clients’ investors. Corporate trust supports clients locally and overseas with a unique offering through five key service offerings: Debt Market Services; Managed Fund Services; Perpetual Asia, headquartered in Singapore; Perpetual Digital, which provides data services and software-as-a-service products; and Laminar Capital, which provides fixed income dealing, treasury and advisory services to government organisations, superannuation funds, local councils, ADIs, not-for-profits, wealth managers and sophisticated investors.

In this role you will have the opportunity to build effective relationships with clients as part of the Custody payment team within Managed Fund Services. This unique role has an emphasis on team work and whilst encompassing Account Management, Risk Management, reconciliations, payments and in particular delivering exceptional client service.

About the role

As a Client Service Officer at Perpetual Corporate Trust, you will:
- Manage and own an portfolio of 40 clients- Build effective relationships with clients- Act upon Client instructions within required timeframes (SLAs)- Respond to client enquiries relating to various services, financial products, fees and conditions- Clearly communicate with clients to ensure they understand how to engage with us to ensure the best possible results for them- Liaise with internal stakeholders to ensure successful completion of payments/client instructions- Validate and check authorised signatories from clients’ Proper instructions and perform call-backs where applicable- Process payments: domestic, International, BPAY & Direct Entry Files- Provide statements to clients where required- Arrange view access for external and internal Stakeholders- Manage large volume & high value payments- Book FX rates with dealers- Complete Equity transfers including Broker-to-Broker; HIN; Off/On Market transfers and conversions- Complete DVP, Cash, On Market Settlements- Ensure equity and managed fund settlements are settled as scheduled- Perform regular account reconciliations relating to domestic and global transactions- Arrange account opening with banks- Arrange account closures with banks- Arrange opening of Term Deposits- Arrange bank audit confirmations & cheque deposits- Identify risks and determine ways to mitigate them.

About you- Demonstrated customer service and relationship management skills- Experience in treasury and retail banking functions- 2 Year experience in settlement, reconciliation, payment and account management practices and processes- Experience with foreign currency transactions, global payment formatting, domestic banking platforms, RTGS & DE Files- Experience working in high volume, fast paced operations environment dealing with financial transactions and large monetary amounts on a daily basis- Sound knowledge of SWIFT, EXIGO, RTGS and RITS- Sound Chess Knowledge- Austraclear understanding.

Behaviours
- Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact.- Employee benefits-
- Work from anywhere in Australia for up to one month each year
- An annual allowance to empower you to prioritise your personal wellbeing
- Access to LinkedIn learning, study support and commitment to supporting professional development
- Lend your expertise and support Indigenous organisations to achieve their own development goals with a six weeks’ secondment with JawunDiversity and inclusion-
- WGEA Employer of Choice for gender equality since 2018
- Strong commitment to all aspects of Diversity and Inclusion through a robust 7 pillar strategy
- A growing number of employee-led networks who work to raise awareness and drive continued change

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