Aps6 Service Designer

3 weeks ago

Sydney, Australia Chandler Macleod Full time

Chandler Macleod is the leading provider of temporary contractors to the Federal, NSW and local Government and has partnered with these Departments and Agencies for more than 25 years.

Chandler Macleod is currently recruiting for an experienced
**APS6 Service Designer **to join a leading Federal Government agency. This is an immediate start with a contract term of
**12 months and based in Surry Hills NSW.**

**Duties & Responsibilities**:

- Support delivery of the Current State Stakeholder Research component of the Current State Review project for MHWSD; adopting contemporary Human Centred Design methodologies to deliver high quality analysis and synthesis of findings.
- Support the Director - Service Design to identify and map current services and stakeholder journeys.
- Perform customer and stakeholder workshops using quantitative and qualitative online and offline methods, to understand the needs and motivations driving behaviours.
- Synthesise initial research data to identify themes and patterns leading to stakeholder insights, from which to develop solution design opportunities.
- Based on research, identify ideas and initial concepts to improve interactions, both digital and in person, communicating findings and proposals in partnership with other Program staff.
- Facilitate Design Sprints and low to medium complexity co-design activities, including synthesising information quickly and converting ideas into high quality design concepts.
- Create well-developed rapid user experience prototypes and design solutions concepts for stakeholder showcases and customer validation.
- Produce service design deliverables such as customer interaction flows, journey maps, designs, and physical/digital prototypes.
- Develop and maintain effective working relationships with internal and external stakeholders to achieve team, Divisional, Departmental and Program goals by anticipating and responding to stakeholder needs and collaborating to achieve best practice design solutions.
- Communicate project progress, achievements, updated timelines and next steps with internal stakeholders and sponsors.
- Produce Program and Project management reporting and documentation.
- Support members of the Strategic Development team; identifying and encouraging development and learning opportunities to support section, Division and Departmental objectives
- Other duties as directed by the Executive Director - Strategic Development, to support the efficient operations of the two programs of work.
- Support an environment that encourages a willingness to adopt participative workplace practices in line with policies of Workplace Health and Safety, Workplace Diversity, and the Australian Public Service values, Employment Principles and the APS Code of Conduct.

**Selection Criteria**:
**_Supports strategic thinking_**
This role forms part of the Mental Health and Wellbeing Services Division - Strategic Development team. It requires a demonstrated ability to think strategically; to understand the work environment, including broader factors, trends and influences; to inspire a sense of purpose; to harness information and opportunities; and show judgement, intelligence and common sense.

**_Achieves results_**
Ability to organise and adapt to a dynamic workload, operating effectively under pressure to manage competing priorities and meet deadlines. Ability to establish clear plans and timeframes for program implementation, outline specific activities, and respond in a positive and flexible manner to change and uncertainty while sharing specialist knowledge and working collaboratively as part of a broader project team.

**_Supports productive working relationships_**
Ability to nurture relationships with key stakeholders and work under limited supervision, engaging proactively as part of a small, geographically dispersed team to deliver high quality outcomes.

**_Displays personal drive and integrity_**
A knowledge of and adherence to workplace diversity, WHS and participative work practices, and a principled approach to the APS Values and Code of Conduct at all times. In a constantly changing environment, demonstrate public service professionalism and probity, engage with risk and show personal courage, show a strong commitment to action, take personal responsibility for meeting objectives and progressing work, embrace challenging new opportunities, and lead by example.

**_Communicates with influence._**
Highly developed communication skills including strong liaison, writing and persuasive negotiation skills that enable effective partnerships with all relevant stakeholders. Proven ability to communicate messages confidently, listen and reflect to build shared understanding, and facilitate agreement and acceptance of mutually beneficial solutions.

**Mandatory Experience**:

- Deep theoretical and practical experience in Human Centered Design in complex organizational and stakeholder environments.
- Well-developed research and analytical

  • Aps6 - Allied Services System Support Officer

    4 weeks ago

    Sydney, Australia Commonwealth Director of Public Prosecutions (CDPP) Full time

    APS6 - $90,199 - $101,973 plus 15.4% employer super contribution - Brisbane, Melbourne, and Sydney As a member of a small team, the Allied Services Support Officer’s main responsibility will be to support and increase the uptake of digital tools and processes both internally and through liaison with our Partner Agencies. You will enjoy communicating and...

  • UX Designer

    6 days ago

    Sydney, Australia DFP Recruitment Services Full time

    **Job description**: - Federal Government Opportunity - Sydney based Location - 12 Month Contract - APS6 band Level DFP Recruitment is urgently seeking an experienced UX Designer with one of our Federal Government client. The role is responsibile role in growing the Experience Design team’s footprint and help achieve great outcomes for all our users,...

  • Content Designer

    4 weeks ago

    Sydney, Australia NSW Government -Service NSW Full time

    **Content Designer** - Salary from $95,136-$112,164, plus Superannuation and Leave Loading,temporary 24 month opportunity **Do you want**: - your designs to impact the more than 8 million people in NSW - a flexible working arrangements such as a compressed work week - a hybrid working arrangement - to be part of a supportive design community where you can...

  • Content Designer

    4 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Content Designer** **Grade 7/8, 24 month Fixed Term Contract** - Full time, 24-month fixed-term contract in the Service NSW Website Team - 35-hour week with the option to work compressed hours - Base salary $95,136 to $112,164 plus superannuation and annual leave loading - Live and work anywhere in NSW - Haymarket CBD office and hybrid work options...

  • Service Designer

    4 weeks ago

    Sydney, Australia Just Digital People Full time

    As the Service Designer you will to design and deliver new experiences for improved outcomes for customers across a wide range of digital solutions. You will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple. Please note you need to be in a position to obtain a...

  • Service Designer

    4 weeks ago

    Sydney, Australia Lookahead Search Full time

    Daily rate from $125 - $150 per hour - 12 month contract with possible 1 x 12 month extension - Offices in Canberra, Sydney and Melbourne with option of remote **The role** This Federal Government Department is seeking multiple Service Designers to design and deliver new experiences and improved outcomes for customers across a wide range of digital...

  • Aps6 Project Officer

    4 weeks ago

    Sydney, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking...

  • Service Designer

    4 weeks ago

    Sydney, Australia ITplex Recruitment and Consultancy Full time

    **Job brief** Our Government client requires an experienced Service Designers to design and deliver new experiences and improved outcomes for customers across a wide range of digital solutions. **Responsibilities** - Leading and planning end-to-end service design engagements - Working as part of a multidisciplinary team and be able to communicate...

  • Service Designer

    4 weeks ago

    Sydney, Australia ignite Full time

    Location: ACT, NSW, QLD, VIC Duration: 12-month contract with 2x12 month extensions. Eligibility: Australian citizenship with ability to obtain Baseline Security Clearance. About the opportunity: Are you passionate about designing services that have a real impact on users' lives? Do you thrive in a dynamic and transformational environment? We have an...

  • Service Designer

    4 weeks ago

    Sydney, Australia Aurec Full time

    We are looking to engage a skilled and enthusiastic **Service Designer** to join our Federal Government client! **excellent communication skills** and have the ability to work **honestly and collaboratively** within their **multi-disciplinary** team. This is your chance to make a difference for our Federal Government client in this **6 month contract**...

  • APS6 Finance Officer

    2 weeks ago

    Sydney, Australia Talent International Full time

    Talent International is looking for an APS6 Finance Officer for one of their Federal Government clients for a 12 month contract (with view to extend) based in Surry Hills. Seeking candidates with sound knowledge of the Australian Accounting Standards and experience in SAP is essential. As the Finance Officer you will perform a broad range of functions with...

  • Service Designer

    4 weeks ago

    Sydney, Australia Gateway Synergy Recruitment Full time

    Experience with overseeing and participating in research activities - East coast wide, open to flexible working arrangement, day rate $1000-$2000 - 12 months contract with a possible 1 x 12 months extension **The Role** Outstanding opportunity for a driven professional to join a government department in an IT capacity. A passionate, driven professional with...

  • Service Design Lead

    3 days ago

    Sydney, Australia ING Group Full time

    Service Design Lead As Service Design Lead you'll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be...

  • Service Design Lead

    4 weeks ago

    Sydney, Australia ING Full time

    As Service Design Lead you’ll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be critical in leading...

  • Service Design Lead

    6 days ago

    Sydney, Australia ING Full time

    As Service Design Lead you’ll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be critical in leading...

  • Lead Service Designer

    4 weeks ago

    Sydney, Australia Legal Aid NSW Full time

    Lead Service Designer-00009OTH Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the  we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal. Lead Service Design role Permanent...

  • Principal Content Designer Lead

    4 weeks ago

    Sydney, Australia NSW Government -Service NSW Full time

    **Principal Content Designer Lead - Enterprise Design Practice, Capability and Performance team [Expression of Interest]** **$145,682 - $175,260 plus superannuation, permanent position** **Do you want to**Join the team enabling our Design, Engineering and Product Management practices to do the best work of their lives?- - Help deliver inclusive, trusted,...

  • Service Design Lead

    7 days ago

    Sydney, Australia ING Bank (Australia) Limited Full time

    As Service Design Lead you’ll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be critical in leading...

  • Service Design Lead

    6 days ago

    Sydney, Australia ING Full time

    As Service Design Lead you’ll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be critical in leading...

  • Lead Service Designer

    4 weeks ago

    Sydney, Australia NSW Government -Department of Education Full time

    **Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the **Department of Education,** we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal.** - **Lead Service Design role**: - **Permanent...