Hotel Operator

5 months ago


South Wharf, Australia AccorHotel Full time

**Company Description**
**_
Work and Play in South Wharf's Vibrant Community_**

Discover our 26-level golden tower with 347 rooms and suites, complemented by direct access to the Southern Hemisphere's largest meeting space at the Melbourne Convention & Exhibition Centre. Our guests enjoy 24-hour fitness facilities, complimentary WiFi, and proximity to DFO shopping, Crown Casino Entertainment precinct, Marvel Stadium, Southern Cross Station, and the city centre.

Key duties include:

- Handle all incoming enquiries in a timely manner
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Maintain accuracy during the call and while inputting details on the call
- Ensure all guest details are fully updated on PMS system and maintain efficient records
- Communicate clearly with other departments as necessary to ensure relevant information is passed on

This is a permanent part-time position, 2-4 days per week rotating between morning and afternoon shift across 7 days. A student visa holder is encouraged to apply.

**Qualifications**
Skills and experience
- Previous customer service experience, preferably in a Hotel environment
- Strong knowledge of computer system including Microsoft Office
- Competent knowledge of OPERA PMS
- Fluent orally & verbally in English, with other languages well regarded
- Experience delivering excellent customer service

To be considered for this role, you must have rights to work for any employee in Australia. We are unable to sponsor or take over sponsorship of an employment visa.

**Additional Information** Benefits and Perks**
- Worldwide Accommodation and Food & Beverage discounts for you, your family and friends
- Extensive employee benefits and special rates with our partnership brands
- Wellbeing at work - Work Your Way and our Employee Assistance Program, LifeWorks
- Recognition, including a complimentary hotel stay annually
- Training and career development opportunities

**"Why work for Accor?**

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS



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