Customer Support Specialist

3 months ago

Sydney, Australia Brighte Full time

Customer Support Specialist

**Brighter Together**

Our mission is the make sustainability affordable and accessible for everyone.

By offering financial solutions to homeowners, we're making renewable energy and home improvements more accessible to the everyday Aussie.

Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business. As a business we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies

We value different perspectives, skills and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).

Like what you've read so far? Read on for info on this role

$0 - $0 a year

**What You'll Do**
- In this role, you can flex your communication style to liaise and respond to many different types of people. You'll help to troubleshoot and solve customer problems effectively, while demonstrating empathy and understanding towards any customer concerns.
- You'll assist with varied enquires which include things such as document requests, account details adjustments and inbound vendor/merchant enquiries and general enquires.
- You'll help customers with any requests to process payments and assist with troubleshooting any app issues.

**About You**
- Your communication skills are strong - this is essential to your success in the role. This means that you have great verbal and written communications, as well as active listening and empathy.
- You are skilled in problem solving and have the confidence and capability in troubleshooting and resolving customer inquiries efficiently.
- You are empathetic and understanding, with the ability to empathise with customers and understand their perspectives, with the ability to stay calm and patient, even when handling challenging situations.
- Familiarity with CRM Systems: Experience or familiarity with maintaining clean and updated data in CRM systems.
- You are adapable and flexible, with the readiness to handle various customer inquiries and adapt to different situations.
- Your attention to detail is second to none and you always ensure accurate and thorough recording of information and data.

**Benefits**

We're committed to building a culture where our people can thrive, both professionally and personally. So, we offer a variety of benefits and perks to support you and your family.
- Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Tuesday, Wednesday and Thursday.
- Get social. Connect over lunch at Noodle Wednesday's and Burger Thursday's, plus a weekly - Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
- Nutritious snacks - who doesn't love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies - you name it We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
- End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
- Anniversary leave - your dedication at Brighte won't go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.

**Diversity and Inclusion**

At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment.

Named LinkedIn's #10 Top Australian Start Up (2021), we know we wouldn't be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.

Airtree Ventures, Grok Investments, Kim Jackson and Scott Farquhar's Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality

Job ID 3uuko9lT54Yy

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