Aps4 Payments Officer

4 weeks ago

Melbourne, Australia Chandler Macleod Full time

**Location**
***
- Melbourne, Victoria**Category**
***
- Office Support**Salary**
- $44 AUD - $44 AUD Hourly**Posted**
- 21-Nov-2023**Work type**
- Contract**Contact**
- John Todd**Reference**
- BH-154208**Our Federal Government client is seeking to engage an APS4 Payments Officer for a 12 months assignment with potential extension in Richmond.**

**What's on Offer?**
- Position located in **Richmond**:

- APS4 $44.00/ph + super
- Temporary contract for 12 months, with possibility to extend
- **Standard Hours of work - Monday to Friday, 8:30 am till 5:00 pm**

**Applications close by midnight Monday November 27th**

**Mandatory: Australian Citizenship required to work within Federal Government**

**About the Team**

The Payments Branch provides support and guidance to providers delivering NDIS funded services to participants. It is responsible for investigating and resolving outstanding payment requests that have been rejected through the myplace provider and participant portals. The branch processes manual payments to providers and self-managed participants.

**About the Role**

The position will provide operational and administrative support that is informed and directed by sound knowledge and may undertake some research and analysis activities.

The
**APS4 Payments Officer** will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve straightforward to moderately complex enquiries.

**Responsibilities may include but are not limited to**:

- Investigating and resolving outstanding payment requests that have been rejected through the myplace provider and participant portals.
- Engaging with internal and external stakeholders to resolve payment enquiries.
- Processing manual payments to providers and self-managed participants.
- Working to resolve payment issues, guided by legislation, NDIA policies and standards, and Payments Branch Standard Operating Procedures (SOPs).
- Contribute to decision-making within the team/work area.
- Consistently meeting team and individual work resolution targets.
- Ensuring knowledge of and compliance with legislative, financial and administrative frameworks.
- Maintaining an awareness of government decision-making processes, Agency guidelines and regulations.

**Additional Position Requirement**

**Mandatory: Australian Citizenship required to work within Federal Government**

It is highly desirable that the successful applicant understand or lived experience in the field of disability.

**Applications close by midnight Monday November 27th**

If you are interested in the role and you have the right experience for the position.

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