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Team Leader
4 weeks ago
**Are you looking for a step into a leadership role?**
JaeMan Support is seeking for a skilled Team Leader for our company in **Liverpool NSW**. We are on a hunt for an experienced, proactive Leader to join our team.
You will provide direct support and lead your team across a range of participant needs including domestic and personal care assistance as well as assisting our participants to access and have a positive connection to the community. This position must provide leadership and mentoring to a team of Disability Support Workers to support and develop skill capacity.
**The Role**
Jaeman is seeking an experienced Team Leader / Service Coordinator to support the delivery of our services. The key purpose of this role is to manage and lead a teams of support workers to ensure our participants receive high-quality, person-centered care in SIL accommodation, at home and in their community environments.
This role is responsible for building a rapport with our participants, the care team and supports to understand their situation and coordinate service delivery ensuring Jaeman Supports team of support workers are working with participants to meet outcomes of each individual goal.
As the Team Leader you are responsible for overseeing the day-to-day operations.
Responsibilities in this role will include:
- Leading a team of support workers.
- Field all incoming phone calls including potential participants and Jaeman enquiries and client and/or family enquiries and requests.
- Coordination of participant services and schedule.
- Administrative activities, ensuring a continuous focus on quality and improvement across all aspects of the role requirements.
- Provide ongoing support and guidance to support workers utilising various communication tools and strategies.
- Organise an event that is suitable for our participants
- Provide coverage on Public Holidays (including Christmas, Easter) and After-Hours as required.
- Achieve a high standard of customer service across all interactions, verbal and written.
**Skills and Experience**
- Allied Health qualifications; or minimum Certificate IV in Disability or similar; or relevant practical experience
- Experience in providing services to NDIS participants.
- Experience in reading, understanding, and implementing NDIS plans
- Experience in connecting clients to services under a client direct care model
- Excellent interpersonal and communication skills and a strong commitment to customer service
- Strong customer service skills with demonstrated ability to develop and maintain relationships with people with disability and/ or their families and support network and service providers.
- Resilience and competence in high level interpersonal communication, negotiation and conflict resolution skills
- Sound time management skills and demonstrated ability to work with mínimal supervision.
- Demonstrated ability to make complex judgments, prioritise tasks and take initiative.
- Strong written communication skills with the ability to write high quality reports.
- Current driver's license and willingness to travel to clients where required.
**About the Company**
JaeMan Support is a specialist disability, and community care provider with over 3 years’ experience working with people to achieve their goals. We have a team of over 115 staff across Melbourne, Sydney and Brisbane and our services include specialised accommodation, Supported Independent Living (SIL), Home & Community Care, Support Coordination and Behaviour Support.
You will be required to clear probity checks including NDIS Workers Screening Check and Working with Children Check or similar.
**Job Types**: Full-time, Permanent
**Salary**: $65,000.00 - $70,000.00 per year
Work Location: On the road
Expected Start Date: 12/06/2023
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