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Team Leader

4 months ago

Liverpool, Australia NSW Department of Communities and Justice Full time

Division: Homes NSW- Location: Liverpool, NSW, AU, 2170- Req ID: 66247- Location: Regional & Metro roles with ability to work from home. Must be available to attend meetings in Liverpool and Parramatta when required
- Employment Type: Ongoing Full Time
- Salary: $106,025 - $117,363 + superannuation and shift penalties
- Generous leave entitlements
- Opportunities for learning and career development

**Your Role**

**Do you have a passion for customer service and would like to use your trade/building/construction industry knowledge and leadership skills to help make a positive difference in our social housing maintenance operations?**

Homes NSW is an Agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.

We lead work to deliver more quality social housing to our 262,000 tenants across NSW, empowering our tenants to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing disadvantage.We strive for excellence in service delivery and most importantly, Homes NSW puts people at the heart - including our staff. Working for us means you are joining a team where your expertise and skills will be valued.

Your new role offers a generous salary package and internal career progression, as well as flexible work arrangements, including the ability to work remotely from home.

**What you’ll do**

Your new role will give you the flexibility to be working from your home office or one of our many office locations around NSW and our headquarters in Liverpool or Parramatta for required shifts across a 24/7 roster.

Your passion for making a difference will be rewarded, knowing you are solving problems for those in need by putting your experience or knowledge of the building and construction industry to work by overseeing the triaging and identifying of the most appropriate maintenance solutions to our social housing tenants.

You will do this by:

- Providing real-time and ongoing leadership, direction, support, and feedback across the Maintenance Hub Response Centre.
- Working closely with staff and management to deliver quality service delivery outcomes to meet maintenance requirements and the needs of our tenants.
- Managing a team of approximately 15 Response Centre Operators (RCO’s) responsible for responding to maintenance requests

**What we’re looking for**

The successful applicant will have:

- Strong client focus with a commitment to quality customer service with an outcome focused work ethic
- Demonstrated experience in team management in a high paced, dynamic work environment.
- A fully functional, private, and secure work from home office
- Commitment to attend scheduled team meetings at our Liverpool and Parramatta Offices
- Ability to work across a 24/7 rotating roster
- A good understanding of building maintenance is highly desirable, but not essential
- Call centre management/supervisor experience including _Genesys_ telephony system is also desirable, but not essential
- Reference checks
- A National Criminal History Check in accordance with the Disability Inclusion Act 2024.

For more information about the role, please click here to download role description.

**Are you ready to join us?**

If this opportunity is what you are looking for Click Apply, attach a Cover Letter (Maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resumé.

**Applications Close** Wednesday 17 April 2024 11:59pm

**Got a Question**

**Inclusion and Diversity lies at the heart of how we recruit.**

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website

For more information visit Your recruitment journey on the DCJ website.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.