Service Coordinator

2 weeks ago

Sydney, Australia Achieve Australia Full time

NFP Salary Sacrificing
- Opportunity to grow in a large Not For Profit Organisation
- Make a difference in peoples lives

**Purpose of the role**

The Service Coordinator role will coordinate services and lead practice at a site level, providing supervision, on the ground role-modelling, coaching and support for staff as well as supports to the clients, predominantly in the areas of health. The role will also be key in leading positive cultural and behavioural change for staff who primarily work remotely, in the community.

**Why join team Achieve?**

For many of our staff making a real difference to the lives of people with disability and working with a great, supportive teams is its own reward.

We appreciate that, but we want our team to know that we value them so offer benefits such as:

- Salary sacrifice options including Fringe Benefits Tax and car leasing.
- Access to personal and financial counselling for you and your family
- A range of paid leave and flexible working options
- Support to stay fit and healthy with fitness memberships and access to wellness programs.

**At Achieve it’s more than just a job.**

You have the chance to change lives and bring inclusion to life every day.

Our focus is our people; the people we support, and the team we employ, that we value most. We offer a career you can be proud of and a place where you feel safe to be yourself. We invest in our workforce and appreciate the rich diversity they represent of life experience, languages and culture.

Achieve has been providing services to people with disability since the 1950s. Today, we are a registered NDIS provider offering integrated clinical, health, social and disability services in accommodation, community participation, supported employment and support coordination services in the Greater Sydney and in Northern Rivers regions in NSW.

**About the role**

As a Service Coordinator your responsibilities include:

- Lead a team of staff, who primarily work remotely in the community, providing ‘drop in’ and Community participation services to people we support living in their own homes
- Coordinating and overseeing the delivery of services to our participants, ensuring their needs and goals are met effectively. Health related goals will be a primary focus of this role
- Collaborating with participants, their families, support teams and allied health professionals to develop individualized care plans that align with NDIS goals and guidelines.
- Conducting comprehensive assessments of participants' clinical needs and developing appropriate service plans accordingly.
- Liaising with healthcare professionals, therapists, and service providers to ensure seamless coordination and integration of clinical services.
- Monitoring the quality and effectiveness of clinical interventions and adjusting as necessary to optimize outcomes for participants.
- Providing clinical guidance, supervision, and training to support staff to ensure a high standard of care is maintained.
- Assisting with the development and implementation of policies, procedures, and best practices related to clinical service delivery in compliance with NDIS regulations.
- Collaborating with other stakeholders, such as NDIS coordinators, allied health professionals, and community organizations, to enhance participant outcomes and promote a multidisciplinary approach to care.
- Maintaining accurate and up-to-date documentation, including progress notes, incident reports, and service records, in accordance with NDIS requirements.
- Keeping abreast of changes in NDIS policies, guidelines, and best practices related to clinical services and ensuring compliance with all relevant standards.

**About you**

The suitable incumbent would have:

- A bachelor's degree in a relevant field such as nursing, social work, psychology, occupational therapy, or a related discipline is often required.
- Demonstrated experience and knowledge in providing clinical services, preferably in the context of disability support and the NDIS. A strong understanding of disability-related conditions, therapeutic interventions, and clinical best practices is essential.
- Demonstrated understanding of NDIS, principles of Active support and human rights-based approach to service delivery.
- Strong interpersonal and communication skills.
- Experience managing and supervising staff and client outcomes in multiple accommodation settings.
- Proficient Computer literacy - able to easily learn and use MS Office Suite and online systems.
- Practical experience in achieving community inclusion and ensuring services maintain appropriate.

**Pre-employment checks**:
We have a Covid-19 Safety Plan to support our vulnerable clients and our workforce. It is a condition of employment to be fully vaccinated for Covid-19.

**How to apply**:
To register your interest, please click ‘Apply’ now and provide a resume and cover letter outlining your suitability for the role.

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