Contact Centre Specialist

6 months ago

South Yarra, Australia Great Southern Bank Full time

Great Southern Bank has a passionate and genuine desire to make a difference by helping our customers enrich their lives and achieve the great Australian dream. We want you to be part of our story.

This is an exciting opportunity for a Contact Centre Specialist to join our vibrant customer centre located in the heart of South Yarra. You will be the first point of contact for all inbound calls from customers and be responsible for delivering an exceptional customer service experience. This is a key role in the support we provide to our customers and great opportunity to learn about banking and build the foundation for a long-term career.

At Great Southern Bank we’re a customer-obsessed bunch As such you will provide a superior level of service as well as identify opportunities to enhance our customer experience through active promotion of our products and services based on the needs of customers.

**A little bit about you**
- Ideally you have a strong background in customer service, sales or retail within banking or a similar fast paced customer environment where you’ve been supporting customers with complex solutions or products
- You are genuinely passionate about delivering stellar customer service and driven by achieving set targets and KPIs to the highest of standards.
- You demonstrated the ability to quickly learn and navigate in-house systems and database.
- Ultimately you’re a team player with a motivated approach, you will be part of a friendly, positive environment with great coaching to help achieve success.

While applicants need to be able to work on a five-day rotating roster from Monday to Sunday, between 8am to 7pm. To support you we offer a range of flexible working styles to best fit your life and personal commitments. This role will be a full-time position (7.5 hours per day).

**A little bit about us**

CUA has entered an ambitious and exciting growth phase and is now known as Great Southern Bank
- Australia’s largest customer owned bank. Focusing on the next stage our of development as an organisation and repositioning to remain relevant to our customers-current and future-we are investing significantly in technology, products, and people We have a culture that’s fun, approachable and supportive
- allowing our team members to be their best every day, whether that’s at work or at home

We’re hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning team. If you are motivated, energetic and dedicated to helping our customers achieve the great Australian dream, we want to hear from you

We believe that investing in our people is central to upholding our great culture. To help us achieve this, we have a variety of employee member benefits that you are able to access from product discounts, incentives, and family and lifestyle options.
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

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