Operations Manager
5 days ago
Location:
- Sydney- Job Type:
- Permanent- Posted:
- 6 days ago- Contact:
- Sarah Kissane- Discipline:
- General IT
- Reference:
- 254675Our client is a progressive, well established, SME working to help businesses. They were established with the express purpose of supporting modern, innovative business models using technology and know-how that builds capability and creates opportunity for their clients. They have a platform-as-a-service offering capabilities across all functional domains from buy, through to order management, payments, and lifecycle management of the customer. They are embarking on a new journey and are revolutionising their business and expanding their position in the market.
This is an exciting time to join a progressive business about to embrace a rapid technology transformation. They need to hire a talented team of people to join them and assist with the transformation.
The Operations Manager is responsible for leading teams responsible for prioritisation and management of all projects, reporting, scheduling, internal and external ITIL service desk operation. The role will work closely with other functional heads to ensure that operational goals are aligned with the overall business strategy and to ensure effective communication across the business.
**Key Responsibilities include but not limited to**:
- Working as part of the Executive Team in defining the operational strategy for the business, which includes identifying and prioritising key areas for investment and growth.
- Working with cross-functional areas of the business assisting teams to work together effectively and remain aligned around the business's goals and objectives.
- Responsible for identifying areas of the business that can be improved through better processes and systems. This includes streamlining workflows, automating tasks, and optimising resource allocation.
- Analyse performance metrics and identify areas for improvement. This includes monitoring key performance indicators (KPIs) and using data-driven insights to inform operational decisions.
- Collaborating with the sales and customer success teams to identify and address customer needs and maximise outcomes for our customers.
- Lead and manage the Operations teams responsible for prioritisation and management of all projects, reporting, scheduling, internal and external ITIL service desk operations.
- Develop and implement processes and policies to ensure efficient and effective operations across the business.
- Ensure compliance with ITIL best practices for service management.
**Key Requirements**:
- Bachelor's degree in business administration, operations management or related field.
- 8+ years of experience in operations management, with at least 3 years in a SaaS environment.
- Experience in managing large, cross-functional teams.
- Proven track record in defining and implementing operational processes and policies.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to build relationships across the business.
- Experience in ITIL service management practices and Agile project delivery.
- Ability to work effectively in a fast-paced environment, handling multiple priorities simultaneously.
- Ability to think strategically, while also being hands-on and detail oriented.
**Successful applicants will demonstrate**
- Autonomy and the ability to take a high level of personal ownership
- Be customer centric and be proud of what you do
- Authentic, open and communicative
Working in a flexible, hybrid working environment. The role will offer a friendly culture, training and further development as the business is in growth mode and they need the mindset of embracing change and help them scale.
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._
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