Supporter Care Coordinator

1 week ago

South Melbourne, Australia Alannah & Madeline Foundation Full time

About the role

To make an impact in this 2-year contract role, you will:

- Provide exceptional supporter care as the first point of contact for all inbound supporter enquiries
- Proactively make outbound calls in line with supporter care and supporter journeys
- Undertake donation and month-end bank reconciliation of fundraising, donation and other payment/transactions.
- Build and nurture relationships with supporters, community fundraisers, and volunteers to retain and grow participation in fundraising activities.
- Review and implement improvements to the Foundation’s supporter care processes and procedures

The perfect you:

- A minimum of 2 years’ experience in supporter care or customer service role (preferably in a community organisation or charity).
- Demonstrated ability to build strong relationships with supporters, volunteers and fundraisers, to quickly build rapport, and confidently liaise with people
- Excellent telephone manner, a positive can-do attitude, and a passion for delivering exceptional supporter care and customer service.
- Experience with MS Office and database systems (Raiser’s Edge highly desirable), transaction processing and bank reconciliation processes.
- Excellent administrative skills and attention to detail, with the ability to understand and process complex tasks and procedures.

We’ll offer you a purpose-led culture, with a focus on wellbeing including:

- Access to full NFP salary packaging benefits.
- Flexibility and Wellbeing focus
- Additional 5 days leave each year, on top of the statutory holiday entitlement’.
- A supportive and friendly team environment.
- L&D budget
- 8 weeks paid primary carer leave or 2 weeks paid secondary carer leave
- Substitution of Public Holidays (Australia Day, Good Friday and Easter Monday)

Position Description : 20240319_PD_SupporterCareCoordinator

Important - please note:

- The Alannah & Madeline Foundation has the highest commitment to child safety. A police check and current Working with Children Check (or equivalent) are required for the successful applicant.
- The Foundation takes all reasonable steps to prevent any risk to the health and safety of staff. In the context of the COVID-19 pandemic, the Foundation requires all staff who perform ‘in-person’ work or who are required to attend the office to be fully vaccinated and to provide evidence of their vaccination, or medical exemption, prior to commencement.
- Previous applicants need not apply

PBA2Profession: #Administration_and_Office_Support

Sector: #Children

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