District Manager

7 months ago

Sydney, Australia COS Full time

As District Manager you are responsible for the sales performance, customer service, and the overall profit development of COS within a district.

What you will do:

- Responsible for ensuring each store within the district has a solid store operation routine to maximize efficiency and profit.
- Responsible for monitoring, establishing, and following up on sales targets, plans, and budgets to secure selling/profitability objectives.
- Work together with the Area Manager and his Team to develop an efficient workflow and lead store teams toward the set long and short-term goals.
- Provide constructive feedback to the store team and be open-minded to different ways of working.
- Support the area team analysis of the customer service reports by driving the customer experience focus across stores in the market, providing feedback, and coaching store teams to deliver to the Brand expectations.
- Continuously train and develop store teams on store operations processes & Customer Service, ensuring the purpose and benefits of the routines and tools are clear.
- Ensure that the knowledge of store operations & Customer Service flows from area to store teams.

**Qualifications**
Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviors that we appreciate above and beyond anything else. We are **open-minded** and **curious**, we dare to be **different**, we believe in **constant improvement** and we **empower and trust** you to take ownership. Our values are part of who we are, what we stand for and how we act.

**What you need to succeed**
- A strong entrepreneurial spirit and take own initiative to find solutions for better efficient way of business development as a local expert in fashion retail.
- Work as One Team with the Area Manager and the local H&M organization to ensure the store teams are closely supported to drive the best experience for our customers.
- Strong leadership to motivate the store team and drive change management initiatives.
- Ownership to make constant improvements to secure high profitability and provide constructive feedback as needed.

**Additional Information**
This is a full-time permanent role based at our Australia Area Office in Sydney.

**Benefits**

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

In addition to this colleagues also receive
- H&M Group staff discount
- Annual Leave - 4 Weeks
- Personal Leave - 10 days
- Special additional leave entitlements (based on role and length of service)
- Benefit Platform - Variety discounts through the onboarding platform with access to discounted gym memberships and lifestyle products
- Employee Assistant Program

**Inclusion & Diversity**

At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

**Company Description**

About COS: Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces, and innovative design. The creative soul of the brand is visualized through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced.

In this role, you can take advantage of a hybrid working arrangement. You will have the flexibility to work remotely and from the office. While remote working is an integral part of our offer, approx.** 3** days per week office presence will be required to foster strong collaborations and teamwork.

We are looking forward to hearing from you

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