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Ctp Claims Consultant

4 weeks ago

Adelaide CBD, Australia Insurance Australia Group Full time

**The Role**

Working within IAG, Australia’s largest general insurance organisation, the opportunity has arisen for an experienced CTP Claims Consultant to join this high energy office based in Adelaide CBD for a permanent position. This role is responsible for the management and delivery of Personal Injury Claims outcomes by undertaking a holistic, customer centric and proactive approach.

**Immediate Start**: 8:30am - 5:00pm, Monday to Friday. Full time Permanent Role.

**Training**:Hybrid training will begin from the start date. Starting from 8.30am - 5pm, Monday to Friday. We do require your commitment to the full-time training.

**Key Responsibilities**
- Building relationships at every step of the process with a range of stakeholders by regular and open communication
- Ensure availability to manage telephone and other customer enquiries at scheduled times
- Deliver a high standard of claims management, that results in effective outcomes.
- Support achievements of the team and IAG's objectives by demonstrating IAG's core behaviours

**Skills & Experience**
- A positive, empathetic attitude and ability to think “outside the box” and strategically
- A customer centric mindset
- Self-motivated and proactive in approach across the entire claims process
- Strong interpersonal skills with the ability to communicate with internal and external stakeholders
- Exceptional decision-making skills
- The ability to problem solve independently
- The ability to work within a high-pressure environment

**About Us**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

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