Claims Officer

3 weeks ago

Greater Adelaide SA, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Claims Officer - CTP
- Permanent role
- Full-time hours
- Location - Adelaide, SA

The Opportunity

At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer service experience and a passion for helping people, this great position within insurance will give you the platform to develop into a successful insurance professional.

This role focuses on our ability to intervene with empathy in an injured persons claim experience, to facilitate services they need to get the best possible recovery from their injury following a motor vehicle accident.

The QBE Case Management model involves liaising with essential external stakeholders in the claim such as doctors, treatment providers and solicitors to help support the injured person through the claims process.

As a Claims Officer in CTP Insurance at QBE, you will:

- Learn all about insurance, in particular CTP Insurance;
- Deliver exceptional customer service over the phone and face to face;
- Guide and provide support to people throughout their recovery, advising them what happens next,
- Build and maintain strong relationships with customers;
- Work in a fast-paced and dynamic work environment; and
- Look after claims from start to finish with the help of your leaders.

About you:

- Be customer focused and genuinely care about people
- Be resilient and not easily overwhelmed (sometimes it can be tough assisting people through a vulnerable time in their life)
- The confidence to make decisions and be empowered
- Be able to actively listen to people and guide people through the claims process in a natural and emphatic manner on the phone
- An allied health background is a bonus but not essential
- Have good computer skills and the ability to pick up new computer systems
- Be able to prioritise work; and
- Not be afraid to ask for help when help is needed

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

APPLY NOW and let’s make it happen

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at

Application Close Date: 28/06/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity e

  • Claims Officer

    2 weeks ago

    Greater Adelaide SA, Australia Suncorp Group Full time

    Do you possess strong customer service experience and looking a fast-paced varied role? If so, this exciting 12-month opportunity in our Commercial Property Claims team could be your next career move. Enjoy the benefits of a working in a hybrid way between home and office during non-onboarding training periodsAs a Commercial Property Claims Officer, you will...

  • Claims Officer

    2 weeks ago

    Greater Adelaide SA, Australia QBE Full time

    Primary DetailsTime Type: Full timeWorker Type: EmployeeClaims Officer - CTP- Permanent role- Full-time hours- Location - Adelaide, SAThe OpportunityAt QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer service experience and a passion for helping people, this great...

  • Claims Officer

    2 weeks ago

    Greater Adelaide SA, Australia QBE Insurance Group Limited Full time

    Claims Officer - CTP **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - CTP** - **Permanent role**: - **Full-time hours**: - **Location - Adelaide, SA** **The Opportunity** At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer...

  • Claims Officer

    2 weeks ago

    Greater Adelaide SA, Australia QBE Insurance Group Limited Full time

    Claims Officer - CTP **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - CTP** - **Permanent role**: - **Full-time hours**: - **Location - Adelaide, SA** **The Opportunity** At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer...

  • Claims Administration Officer

    7 days ago

    Greater Adelaide SA, Australia SA Health Full time

    **Job no**: 860748 **Work type**: Full time **Location**: Adelaide Metro Southern **Categories**: Administration and Clerical - Southern Adelaide Local Health Network - Bedford Park - Work Health Safety & Injury Management Services - Salary $66,590 - $70,968 p.a. (pro rata) AS03| Full Time - 5 Month contract available **We are seeking a dedicated and...

  • Claims Officer

    3 weeks ago

    Greater Adelaide SA, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - CTP** - **Permanent role**: - **Full-time hours**: - **Location - Adelaide, SA** **The Opportunity** At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer service experience and a...

  • Claims Officer

    3 weeks ago

    Greater Adelaide SA, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - CTP** - **Permanent role**: - **Full-time hours**: - **Location - Adelaide, SA** **The Opportunity** At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer service experience and a...

  • Claims Assessment Officer

    2 months ago

    Greater Adelaide SA, Australia St Andrew’s Hospital Full time

    **Discover the St Andrew's Difference** **Why St Andrew's?** Discover a fulfilling career at St Andrew's leading standalone private hospital renowned for exceptional patient care. As a close-knit community, we value connections, accessible leadership, and active volunteerism. Our core values - caring for others, working together, and delivering excellence -...

  • Claims Officer

    3 weeks ago

    Greater Adelaide SA, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Claims Officer - CTP- Permanent role- Full-time hours- Location - Adelaide, SA The Opportunity At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer service experience and a passion for helping people, this...

  • Motor Claims Officer

    3 weeks ago

    Greater Adelaide SA, Australia QBE Insurance Group Limited Full time

    Motor Claims Officer **Primary Details** Time Type: Full time Worker Type: Employee **Motor Claims Officer** **Location: Adelaide, SA** **Type: Full-time position** **The opportunity** At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued...

  • Motor Claims Officer

    3 weeks ago

    Greater Adelaide SA, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Motor Claims Officer** **Location: Adelaide, SA** **Type: Full-time position** **The opportunity** At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and...

  • Motor Claims Officer

    3 weeks ago

    Greater Adelaide SA, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Motor Claims Officer Location: Adelaide, SA Type: Full-time position The opportunity At QBE it’s not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. This is...

  • Motor Claims Officer

    4 weeks ago

    Greater Adelaide SA, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Motor Claims Officer** **Location: Adelaide, SA** **Type: Full-time position** **The opportunity** At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and...

  • Motor Claims Officer

    1 week ago

    Greater Adelaide SA, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Motor Claims Officer Location: Adelaide, SA Type: Full-time position The opportunity At QBE it’s not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. This is...

  • Motor Claims Officer

    4 weeks ago

    Greater Adelaide SA, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Motor Claims Officer** **Location: Adelaide, SA** **Type: Full-time position** **The opportunity** At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and...

  • Heavy Motor Claims Officer

    3 weeks ago

    Greater Adelaide SA, Australia QBE Insurance Group Limited Full time

    Heavy Motor Claims Officer **Primary Details** Time Type: Full time Worker Type: Employee **Heavy Motor Claims Officer** **Location: Adelaide, SA** **Type: Full-time position** **The opportunity** At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence...

  • Claims Support Officer

    4 weeks ago

    Greater Adelaide SA, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Heavy Motor Claims Officer

    3 weeks ago

    Greater Adelaide SA, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Heavy Motor Claims Officer Location: Adelaide, SA Type: Full-time position The opportunity At QBE it’s not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and...

  • Heavy Motor Claims Officer

    3 weeks ago

    Greater Adelaide SA, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Heavy Motor Claims Officer** **Location: Adelaide, SA** **Type: Full-time position** **The opportunity** At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and...

  • Aps 4 Claim Support Officer

    3 weeks ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary range: $79,764 - $85,074 + plus attractive Superannuation The Client Benefits Division (CBD) delivers products and services to give effect to defined DVA policy outcomes. The Division is responsible for case management including registration, assessments, determinations, reconsiderations and reviews, as well as operational support activities such as...