International Future Student Manager

3 weeks ago

Sydney, Australia Torrens University Australia Full time

Who we are:
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do
_._

What’s the job?

Reporting to the Associate Director of International Recruitment Operations, the International Future Student Manager is responsible for the conversion of future international students through all stages of the recruitment journey.

The role is responsible for the delivery of a seamless experience for our future students from the point of enquiry to enrolment. Leading and motivating a team of Future Student Advisors to ensure that they provide outstanding customer service and attention to detail ensuring the highest standard of delivery.

Day-to-day accountabilities:
- Ownership of the international future student pipeline through all stages of the recruitment journey to deliver new enrolment targets.- Enquires are managed within agreed SLA’s.- Partner with Recruitment and Admissions managers on pipeline management, prioritisation and forecasting.- Implement and manage systems and processes to ensure all databases are kept up to date with accurate and detailed information. Ensuring systems and process adherence at all times across the team.- Provide regular data and reports on pipeline status.- Identify opportunities to improve service delivery, customer experience and deliver efficiencies.

To read more about the role please click here to

View job description

This is a full time 12-month Maternity Leave cover to be based in Sydney or Adelaide.

Who you are- 3-5 years’ experience within education, preferably international, with at least 1 in a similar role- Extensive knowledge of the ESOS Act, CRICOS, PRISMS, The National Code and DIBP regulations- High level capabilities with regard to student database processes- Competence in use of Microsoft Office products- Excellent customer service skills- Excellent problem-solving skills- Ability to adhere to and disseminate policies and procedures- Ability to prioritise and manage a large volume of work to be distributed

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020,
_Australian Financial Review_ named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:

- Study free in a course/degree related to your position
- Flexible working conditions, allowing you to work remotely and from a campus near you
- Access to internal opportunities - Be supported to learn, grow and move across the organisation

Hiring process

We’d love to hear from you.

Applications close: Thursday 20th 2023

Job reference: R20807

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