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IT Service Delivery Lead

2 months ago


Adelaide, South Australia Santos Limited Full time
About the Role

Santos Limited is seeking an experienced IT Service Delivery Lead to join our team and oversee the delivery of application services, primarily for our Subsurface applications and Automation/Integration services.

In this pivotal role, you will leverage your expertise in stakeholder and vendor management to drive excellence and ensure all service delivery aspects are met. This is a varied role, managing enterprise-wide technology with a unique overview of the whole internal business structure.

Key Responsibilities
  • Manage internal and external stakeholders ensuring expectations are aligned and application of the correct policies and procedures.
  • Apply innovative thinking in area of expertise through industry and company knowledge - develop, advise, recommend and deliver plans aligning to the company's strategy.
  • Oversee Santos' Managed Services Provider to ensure that they are providing contracted services as per expectations.
  • Advocate change and foster performance culture to achieve desired culture outcomes.
  • Implement and deliver on cost reduction efficiencies and value creation strategies where relevant to applications, platforms and 'as a service' offerings.
Requirements
  • Extensive experience in managing the delivery of applications in a client-side environment.
  • Excellent stakeholder and customer management skills.
  • Experience in managing vendors across multiple projects and BAU service activities.
  • Demonstrated experience in establishing and managing IS contracts and ensuring delivery of agreed service levels.
About Santos Limited

Santos Limited is a global energy company with operations across Australia, Papua New Guinea, Timor-Leste and the United States. We are committed to supplying critical fuels such as oil and gas, and abating emissions through carbon capture and storage, energy efficiency projects, use of renewables in our operations and high-quality offsets.

We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different. Australian Aboriginal and/or Torres Strait Islander jobseekers are strongly encouraged to apply.