Customer Service Consultant

3 weeks ago

Brisbane, Australia Dye & Durham Corporation Full time

**Customer Support Consultant ‎ ‎- Brisbane - Onsite**

**Please note this position is a 1 year FTC (Full Time Contract)**

**WHO ARE WE?**

Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees

**WHY WORK FOR US?**

At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

**WHAT WILL YOU DO?**

To provide highest level of customer experience through a variety of contact methods and assist in delivering products and services offered by Dye & Durham together with memorable client interactions in doing so, help the organisation achieve their short and long - term objectives.
- Ensuring all inbound calls are proactively answered as soon as possible and assist customers enquiries and log calls and tickets where appropriate.
- Processing and delivering property certificates from Government Departments, Local Government Authorities, Land Registries (national and international) and any other relevant authorities, direct to our clients as and when required.
- Working as part of a team to understand where we can improve what we do for the benefit of those we serve.
- Ensuring calls are answered within 3 rings and assist client enquiries, log calls and tickets where appropriate.
- A high level of service mentality is required to ensure our customers receive the highest level of service.
- Over-the-phone training, passing leads to sales, assisting in various product testing, bureau processing, and all administration needs of the team and division.
- Contribute to the improvement in team processes, techniques, and capability
- Demonstrable and high-level communications skills to keep stakeholders always informed.

**WHAT DO YOU NEED TO BE CONSIDERED?**
- Proven experience or demonstrated ability to successfully work with a team in a high - volume customer service environment.
- Demonstrated ability to analyse problems and provide meaningful solutions that maximise client satisfaction.
- Excellent verbal and written communication skills and strong organisation and prioritisation skills.
- Knowledge of Service / Help Desk and Contact Centre support tools.
- Actively contributes to the promotion of equal opportunity and non-discrimination in the workplace.
- Actively identifies personal training and development needs, and proactively contributes to maintaining up to date knowledge, skills, and abilities.
- Abide by and always comply with all company procedures and policies.
- Eligibility to meet the requirements of a undertake and successfully complete pre-employment checks including reference checks, National Police Check and provide evidence of citizenship.
- Enter and abide by conditions of LANDATA Confidentiality Deed.

**WHAT NEXT?**

**Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.**

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

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