Customer Service Consultant
1 week ago
Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Townsville or Cairns on a permanent, full-time basis.
The core responsibilities in this role include:
- Proactively making outbound calls to our existing customers to promote our products and services
- Resolving customer queries quickly and accurately
- Scheduling appointments for residential customers
- Converting incoming inquiries into sales opportunities
- Liaising with your fellow colleagues
- Meeting calls and internal sales targets
- Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
Requirements:
- Experience working in customer service or call centre environments (essential)
- Demonstrated experience in phone sales and converting enquires into sales
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multitasking
- Proven problemsolving skills
- Ability to focus on delivering a 'wow' experience to customers
- Ability to work in a team environment to support fellow colleagues
- Professional, reliable, and punctual.
- Accurately enter data into systems
About Us
- At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
Employee Testimonials
"Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance."
Phillip Winkler
"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."
Darran Gibson
"What has kept me at Rentokil Initial is the diversity of the role and the large amount of support." The opportunities are endless here."
Adam D'Andrilli
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