Social Workers Crisis Contact Centre
1 week ago
-Start your career with The Salvation Army today
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.
ABOUT US
The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
- Join a passionate team of multidisciplinary professionals
- Positively support and impact the lives of others through your career contribution
- Permanent part time with generous salary packaging and other benefits
Why this role matters
The CCC is a high-volume service that assists over 17,000 households a year, and while many are experiencing or at risk of homelessness, clients of the service present with a broad range of needs. Immediate assistance may include financial assistance for emergency housing, food vouchers and other material aid, information, advocacy and planning, as well as referral to specialist supports in relation to housing, family violence, alcohol and other drug use and mental health.
A core program within the Salvation Army Crisis Services Network, the Crisis Contact Centre (CCC) in St Kilda is a generalist service that offers a 24hr, Statewide crisis response to people of all ages. It is open for face-to-face assistance, on a drop-in basis, from 9am until 11pm every day of the year (inc public holidays) and offers a telephone-based response 24/7. We are currently recruiting for permanent part-time roles due to the increase in demand for our essential service.
ABOUT THE ROLE
Bringing your enthusiasm and great communication skills to this rewarding and challenging role you will provide information, assessment and planning, practical assistance, referral and advocacy to people presenting with a wide range of urgent needs. This includes needs in relation to housing, financial crisis, health (including mental health and AOD use) and family violence.
We are looking for motivated and values driven applicants, particularly to work “weekend and overnight” shifts at different hours of the day. Hours can be negotiated based on current roster requirements.
Key responsibilities include
- Conduct client assessments within a crisis intervention framework
- Allocate financial and material aid in a responsible manner
- Model a professional work ethic - reliable, punctual, and flexible and participate in shift handovers
- Facilitate supported referrals for clients to specialist support services such as mental health, drug & alcohol, counselling and others
Reporting to the Program Manager this position is based at 29 Grey St, St Kilda. This position will require a Valid and Current VIC Driver's Licence.
We are also recruiting Casual Social Worker positions. Please visit our job opportunities page for more information.
Salary and conditions of employment are in accordance with Social, Community, Home Care and Disability Services Industry Award 2010, Level 5.
SELECTION CRITERIA
- Degree qualification in Social Work or diploma in a related field and relevant professional experience are considered essential pre-requisites
- A demonstrated understanding of the issues associated with homelessness
- A demonstrated commitment to the provision of accessible and flexible services to people with multiple and complex needs
- A capacity to assess and make timely and appropriate decisions on the provision of information, options and resources with regard to individual situation and circumstances
- A sound knowledge of the resources and services available in the community, especially those related to housing, health (inclusive of alcohol and other drug and psychiatric supports), family violence and income security
- Well-developed client engagement skills
- Well-developed interpersonal skills, both oral and written
- Demonstrated ability to work within a team delivering a range of services and to be independent and autonomous where necessary**BENEFITS**:
- (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate, and professional team members
CONTACT
Richard Elmer on
, for a Position Description.
ABOUT US
The Salvation Army Australia's Homelessness Stream provides high quality, person centred services to people at risk, and or experienci
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