Contact Centre Team Leaders

4 months ago

Melbourne, Australia Lite n’ Easy Full time

**Introduction**:
Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour.
Full-Time Contact Centre Team Leaders Wanted
Due to expansion within our leading business, we are excited to unveil our brand-new Contact Centre office at the iconic QV Building in Melbourne CBD. We have opportunities for highly motivated and driven professionals to join our Contact Centre team. If you’re someone who thrives on providing exceptional service, become a part of our integral and dynamic team as a full-time Contact Centre Team Leader.
What's in it for you?
- Meaningful Work: Help provide delicious, healthy meals to time-strapped individuals and those dedicated to wellness.
- Comprehensive Training: Dive into a four-week training program that combines classroom learning with hands-on experience. Our next intake starts on Monday 4th of November 2024.

**Supportive Environment**: Work alongside passionate individuals in our Melbourne CBD office (2min walk from Melbourne Central Train Station plus you’ll be right above a bustling retail precinct with over 50 retail stores)
- Benefits: Discount on food products, themed events and family fun day, Employee Assistance Program and discounted private health insurance.

**Description**:
**About the role**:
This role reports into our Operations Manager - Contact Centre, along with our National Contact Centre Manager.
Our Team Leader's work together to provide hands on support, coaching and mentoring to our customer service consultants, to ensure they are meeting goals, and providing the highest level of care and service to our customers.
Each Team Leader will have a team of 10-14 consultants, and build a positive, supportive, people focused collaborative team culture.
**About the role**:
Support consultants regarding general day-to-day customer inquiries
Assist our customers by effectively resolving any expressions of dissatisfaction or escalated customer complaints received
Facilitate individual team member monthly one on one meetings
Analyse team data / statistics / performance to effectively develop and deliver both individual and team-based learning opportunities
Complete regular and thorough call quality evaluations for all Contact Centre team members (evaluating against our Service Excellence & Call Quality Framework) and deliver constructive feedback, quality score and assessment observations in a highly supportive and effective coaching environment
Maintain effective communication and ensure team members are kept up to date regarding new products, new promotions, new processes & procedures, system enhancements and any other important updates to Contact Centre operations
Lead by example and drive positive team culture to maintain high levels of employee engagement
Work closely with other Team Leader's and Management to achieve set goals
**What You'll Bring**:

- Minimum of 2 years' Team Leader experience in a busy Contact Centre or Customer Service environment
- Passion for providing a high-level customer experience
- Ability to become proficient regarding Lite n' Easy products, services, systems, processes and procedures
- Excellent communication skills both written and verbal
- High level of attention to detail and problem solving / critical thinking skills
- High level of emotional intelligence with ability to build / maintain effective relationships
- Genuine passion for coaching & mentoring to drive continuous improvement
- Solid proficiency with MS Office and desktop computer skills
- Be flexible and adaptable to change / able to implement change effectively
- Be flexible with working hours, including availability between 8 am and 6 pm Monday to Friday and occasional public holidays (our rosters are released 6 weeks in advance, so plenty of time to plan ahead).

**Skills and Experiences**:
Join Our Team
If you're an Australian Citizen or Resident with a passion for customer service and a drive to make a positive impact, we want to hear from you Take the first step toward a rewarding career with Lite n' Easy.
Lite n' Easy is an equal opportunity employer committed to diversity and inclusion.

  • Contact Centre Team Leader

    3 months ago

    Melbourne, Australia Australian Unity Full time

    **Join us and let’s make a bigger difference together.** Established in 1840, we’re Australia’s first member-owned wellbeing company. Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians. We employ over 7000 people and our purpose is to **Help People to Thrive**. It’s an exciting time to...

  • Digital Contact Centre

    7 months ago

    Melbourne, Australia IAS RECRUITMENT Full time

    Seeking a Team Leader with a Passion for Digital Customer Service - Very Attractive Salary + Bonus & Benefits - Supportive Team & Career Development Opportunties **About the company** Our client, a leading Australian company, offers top-notch products and services integral to the daily lives of many Australians. Positioned for significant growth, the...

  • Contact Centre Team Leader

    1 week ago

    Melbourne, Australia Mercer Full time

    **Contact Centre Team Leader **What can you expect**: - A great opportunity to grow your leadership capability in a global organization with a local feel. - Bring your passion for leadership and achieving results through others. - Our purpose is to create better lives for our customers and clients through providing excellent customer service to...

  • Team Leader

    7 months ago

    Melbourne, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **Team Leader - Contact Centre** **VIC, Collingwood 3066** - An excellent opportunity for an emerging leader to step up and make an impact. - Full-time, permanent position. - Hybrid working model: 3-4 days in the office. Belgravia Leisure’s customer care team is looking for a passionate Team Leader to provide exceptional customer service and support our...

  • Donor Contact Team Leader

    2 days ago

    Melbourne, Australia PLAN INTERNATIONAL AUSTRALIA Full time

    **Description**: Exciting leadership opportunity within our passionate organisation. Motivate and guide our Donor Contact Centre team to ensure positive donor experience outcomes. Join a fun and supportive team culture, enjoying flexibility, salary packaging and a hybrid work model. **Plan International Australia’s Commitment & Mission** Plan...

  • Supervisor - Contact Centre

    3 days ago

    Melbourne, Australia Marie Stopes Australia Full time

    Opportunity to join management function of a successful inbound Contact Centre - Make a difference to the lives of Australians seeking access to our services **About MSI Australia** MSI Australia is an independent, non-profit organisation providing sexual and reproductive health services equally to all people living in Australia. We are a nationally...

  • Contact Centre Operator

    7 months ago

    Melbourne, Australia Telstra Health Full time

    Hi we’re Telstra Health. We’d like to tell you a few things about us that you might not know. As the largest Australian-based provider of software products, solutions and platform for care providers in the hospital, health service, pharmacy, and aged and disability care sectors, we’re committed to improving lives right across Australia. Telstra Health...

  • Contact Centre Manager

    2 weeks ago

    Melbourne, Australia SMAART Recruitment Full time

    Salary Package: $93-100k Base + 17% Super + 15% shift loading - Mon - Thu 1pm - 9pm, Fri 11am - 7pm, Located in Clayton - Collaborative, empowering culture that allows you to flourish in your career Be part of a vibrant team environment where unity, compassion, and respect are at the forefront of this business. Monash University is looking for a **Contact...

  • Contact Centre Analyst

    1 week ago

    Melbourne, Australia Mercer Full time

    **Contact Centre Analyst** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...

  • Contact Centre Manager

    7 months ago

    Melbourne, Australia Probe CX Full time

    **About the Role** The Contact Centre Manager is responsible for all aspects of the Contact Centre’s performance. The Contact Centre Manager will bind all specialist Probe resources contributing to the success of the Contact Centre, to ensure all objectives / Contact Centre metrics are met within contractual agreed timeframes. The Contact Centre Manager...

  • General Manager

    2 days ago

    Melbourne, Australia SMAART Recruitment Full time

    Subcontinent Relocation - Lucrative Salary plus bonuses - Become a GM / Country Leader for a large scale growing company **About the opportunity**: We're seeking a highly skilled General Manager of Contact Centres to join our team in the subcontinent. With a team of 600 staff globally, we're looking for a Captain to lead the way in doubling our size...

  • Customer Contact Centre Manager

    7 months ago

    Melbourne, Australia Frontline Recruitment Full time

    **About the company** This is an exciting opportunity for an experienced **Customer Contact Centre Manager **to join a rapidly growing organisation who are renowned industry leaders in supporting their customers with their charging outcomes! The growth of the business is exponential with lots of exciting projects coming up. You will be managing a team and...

  • Contact Centre Administrator

    4 months ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time / 30/06/2025 Organisation: Department of Justice and Community Safety **Salary**: $109,730 - $132,764 Occupation: IT and Telecommunications Reference: VG/1817988SEP2024 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their...

  • Contact Centre Administrator

    8 months ago

    Melbourne, Australia Hudson Australia Full time

    Full time permanent role - Mulgrave location - this is an office based role - Working days - Monday to Friday **About the role**: As a Contact Centre Administrator you will be responsible for providing customer service and coordination support within the Commercial division. The purpose of this role is to resolve customer complaints and issues promptly...

  • Knowledge and Process Team Leader

    1 week ago

    Melbourne Airport, Australia Team Global Express Full time

    About the Role Team Global Express (TGE) is seeking a high calibre, experienced Knowledge & Process Team Leader to join our Service Operations team. You will have the opportunity to lead our Knowledge & Process team in order to identify, plan, design and deliver service excellence to our customers via our Service contact centres. The position is primarily...

  • Contact Centre Specialist

    2 weeks ago

    Melbourne, Australia Great Southern Bank Full time

    **Contact Centre Specialist** This is an exciting opportunity for motivated individuals to join our vibrant Melbourne Contact Centre teams, starting on **Monday 5th December**. You will be the first point of contact for all inbound calls from customers and be responsible for delivering an exceptional customer service experience regarding their everyday...

  • Contact Centre Advisor

    4 weeks ago

    Melbourne, Victoria, Australia Bank of Queensland Full time

    Take the next step in your career and become a Contact Centre Advisor with the Bank of Queensland. This exciting opportunity allows you to develop your skills and knowledge in customer service while working with a reputable and innovative bank.About the RoleWe are seeking experienced and enthusiastic customer service professionals to join our contact centre...

  • Call Centre Team Leader

    5 months ago

    Melbourne City Centre, Australia HAYS Full time

    Be part of a bank where you can create a positive impact for people and the planet. **Your new company** Join a B Corp certified bank that is growing fast as people choose to align their values and commitment to making a positive impact on the community and the environment. They currently have a permanent full-time opportunity for a Contact Centre Team...

  • Contact Centre

    7 months ago

    Melbourne, Australia Dixon Appointments Full time

    $36.34 per hour + Super - Immediate start - 6 months potential extension - WFH Options **Customer Service Officer** - $34.36 per hour + Super - Immediate start - WFH Options **The organisation** A Victorian agency of the State Government that manages and protects Melbourne's major water resources on behalf of the community. **About the role** You will...

  • Contact Centre Administrator

    4 months ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Contact Centre Administrator role available - Fixed term until 30 June 2025 - Full time opportunity - VP5 salary: $109,730 to $132,764 plus superannuation The Department of Justice and Community Safety (the department) is seeking a Contact Centre Administratorto provide a critical role within Corporate Services and Infrastructure. About the Business...