Contact Centre Operator

3 months ago

Melbourne, Australia Telstra Health Full time

Hi we’re Telstra Health. We’d like to tell you a few things about us that you might not know. As the largest Australian-based provider of software products, solutions and platform for care providers in the hospital, health service, pharmacy, and aged and disability care sectors, we’re committed to improving lives right across Australia.

Telstra Health operates the National Cancer Screening Register on behalf of the Australian Government. The register is a digital platform that enables a single electronic record for Australian’s who participate in screening for cervical and bowel cancer. It helps improve cancer screening outcomes for individuals by inviting and reminding eligible participants when they are due for screening, and by providing screening histories to a patient’s healthcare provider to help inform appropriate care.

We currently have multiple Contact Centre Operator roles available to be a part of this program.

**What are the key responsibilities?**
- Working within a team to answer telephone-based end user queries - verifying information, monitoring and responding to incoming and making outgoing phone calls
- Accurately maintaining participant records and investigating exceptions by following up with the Team Leaders and Healthcare Professionals
- Contribute to data processing tasks with a high level of attention to detail and process data in accordance with NCSR policies and procedures.
- Maintaining confidentiality and sensitive matters diplomatically and discreetly
- Utilising appropriate systems and processes and adhering to all National Cancer Screening Register policies, procedures and work instructions
- Having a continuous improvement mind-set and providing suggestions to the Contact Centre Team Leaders.

**To be considered for this role you will have;**
- High level customer focus with the ability to positively relate and interact with people to foster productive outcomes
- Experience working in a Contact Centre, retail, hospitality, business or other customer service work environments
- Exceptional communication skills, and the ability to adapt your communication style to the needs of your audience
- Ability to work under pressure with conflicting priorities and meeting strict deadlines
- Competent data entry skills and high-level attention to detail
- High level verbal and written communication skills

The contact centre hours are 8am to 9pm Monday to Friday, working a flexible rotating roster.

As the Contact Centre Officer, you will be required to work from our modern office in Lonsdale Street, Melbourne CBD.

**What are some of the benefits of the business?**
- When you join us you join a team of experts - our team boasts a wealth of skills, expertise and knowledge across a wide range of health and tech areas for you to tap into so there will be plenty to learn and do
- Having the backing of our parent company, Telstra, means we are part of an even bigger team of changemakers. Our start-up culture powered by one of Australia’s biggest brands means innovation is always front of mind.

**And it doesn’t stop there**
- A free Telstra mobile and plan for eligible employees
- 30% discount on various Telstra products and services
- 16 weeks paid gender-equal parental leave, culture, family and domestic violence leave, as well as the option to purchase additional leave
- Career break and study assistance
- Ongoing development through various learning programs, access to O’Reilly and LinkedIn Learning and much more
- Free 24/7 professional and confidential support for you and your family
- Employee rewards program that includes discounts on shopping, electronics, gym memberships, movie tickets, health insurance and more

**_ We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon._**

Learn more about how Telstra Health is improving lives through digitally-enabled care here.

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