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L2 Technician

2 months ago

Melbourne, Australia Appetency Recruitment Services Full time

**L2 Technician**:

- Job ID:
**7bb4cddd**:

- Job Category:
**information-technology**:

- Location:
**notting-hill-**:

- Job's Advertised Area:

- Notting Hill- Salary on offer:

- To be discussed- Fantastic Work Environment & Team
- High customer satisfaction driven environment
- South Eastern - Eastern suburb location

Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more.

**Role**:

- Support users with all kind of technical issues
- Ensure high level to customer engagement and satisfaction
- Provide technical support to non-technical end users in a user-friendly language
- This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent doing them.
- Truly proactive and is closely aligned with ITIL Problem Management

**Skills**:

- MS Windows Server Administration
- Exchange Server / Exchange Online / Office 365
- SQL Server Administration
- Hyper-V & VMWare Administration
- Networking Skills (Routing / NAT / VLAN)
- Troubleshooting skills across multiple technologies
- Desktop Support

**Requirements**:

- Charismatic
- Ability to genuinely connect with, understand, and help people.
- Attention to detail and a pride in the quality of work.
- A strong desire & motivation to grow and develop.
- A good sense of humour.
- ITIL knowledge or certification (desired).
- Demonstrated academic ability in the IT industry (TAFE or Univ. Qualification)
- Minimum 5 years experience in a Service Desk / Incident Management Role.
- Experience with a ticketing system for job management (ideally ConnectWise).
- Australian Citizen or Permanent Resident
- Strong table tennis skills (not strictly essential, but nice to have)
- Relevant industry certifications (prefered)

**What is on offer**:

- Base Salary + Super
- Permanent position
- Excellent client engagement role
- Excellent office & culture -where people enjoy their job, and always learn a lot

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