Eus Technician

3 weeks ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

AU$450.00 - AU$500.00 per day + inc super

**Job Type**

Full Time

**Ref**

BBBH101418_1686290951

**Contact**

Daniel Clifford

**Posted**

about 2 hours ago

**The Client & Role**:
We are currently working with a major utilities organisation, they have a requirement for a End User Services Technician to join the organisation. Initially offered until the end of 2023 the role has a strong likelihood of further extension within the organisation. The purpose of this role is to provide technical and analytical support for End User Services (EUS) across the broader organisation.

**Responsibilities**:

- Operate, support, secure and enhance End User Services and SOE (hardware and software), including Collaboration technology and mobile device management
- Respond to incidents, requests and problems within defined SLA's
- Maintain a knowledge base for L1 and L2 support
- Strongly engage with the SGSPAA end user community and deliver an exception customer experience across EUS
- Develop and maintain operational processes and procedures applicable to EUS
- Collaborate with internal support teams and vendors
- Ensure that end user services and platforms are enhanced, optimised, efficient and highly automated

**Required Skills and Specialisms**:

- You must have a full licence licence and car as the role requires travel between their CBD office and locations around the outer suburbs of Melbourne.
- Tertiary qualifications in Information Technology or Business or equivalent work experience.
- ITIL Foundation or equivalent experience.
- Technical certifications relevant to EUS support
- Understand and develop software packaging & distribution.
- Ability to prioritise multiple desktop patch environments and operating systems.
- Demonstrated operational experience in EUS.
- Experience in delivering support services across multiple clients and utilising multiple support delivery mechanisms
- Working within a large multi customer organisation with varied user skill levels and desktop operating environments.
- Demonstrated experience in the ability to keep abreast of technology trends and issues

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