Client Success Manager

4 weeks ago

Melbourne, Australia ReadyTech Group Full time

**About the role**:
ReadyTech’s VETtrak Student Management Software has played a significant part in the Australian VET journey for 20+ years. In fact, many of our customers have been trusting our software and services to power their student management and compliance requirements from the very beginning.

As a Client Success Manager you will develop long-lasting relationships with existing VETtrak clients that offer high levels of value for them and lead to increased client engagement, product adoption, revenue growth and retention for us.

If you have experience working with VETtrak (or another SMS), coupled with a passion to develop long lasting relationships with clients, our Client Success Manager role could be for you

**About us**:
We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star - the communities we serve, and society at large.

**You will get to**:

- Partner closely with other cross-functional team members to translate client business needs and product requirements into new solutions for clients.
- Build account strategies for your new and existing clients and establish an ongoing partnership by developing success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations (customer success plans)
- Drive product utilisation and engagement through an intimate understanding of your clients’ business
- Identify clients' needs and challenges and coach clients on how to best utilise ReadyTech’s products to meet their requirements
- Actively manage a portfolio of clients based across Australia
- Actively engage At Risk customers and implement mitigation strategies for further engagement and system adoption
- Be the escalation point for all of your customers and advocate for them strongly

**More about you**:

- You have knowledge of the VET (Vocational Education and Training) sector (this is desirable)
- You have a strong ability to grasp new things quickly - industry, product, technology, etc.
- You have the ability to demonstrate products with a focus on solving real-life problems and highlighting key benefits
- You have superior organisational skills
- You’re a self-starter and have a willingness to work as part of a small, dedicated and professional team
- You have negotiation and objection-handling skills
- You love talking to clients, and are naturally curious and focused on identifying their pain points and how we can solve them
- You have an exceptional phone manner and easily build relationships with clients
- You have excellent time management, organisational and multi-tasking skills as well as the ability to manage large amount of client's requests
- Experience in a phone-based sales/ account management capacity in a SaaS business will be well regarded

**Why you should become a ReadyTecher**:

- A day off for your birthday
- hip hip hooray
- Additional 4 days of leave each year
- ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
- Hybrid work, with in-house baristas in Australia via the Ready Beans team
- Access to Sonder
- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
- Paid parental leave
- Additional paid leave for miscarriage, endometriosis and menopause
- Volunteer leave
- Flu vaccinations
- And plenty of ReadyTech merch drops along the way

**Note**: ReadyTech services and supports the whole of education and we love to see our team acquire skills and knowledge through structured learning. To that end we accept formally recognised skills wherever they were undertaken - be it University, Vocational or even Non Accredited.

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should

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