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Customer Service Officer

4 months ago

Brisbane, Australia HAYS Full time

AO2 Call Centre Operator Job in Ipswich, working a Monday to Friday roster on a temporary basis

**Your new company**
This inbound government call centre based in Ipswich strongly supports businesses and the local community within the region. They are now calling for an experienced Customer Service Officer to play a pivotal role in providing exceptional customer service to the community. This role will initially be on an ongoing temporary basis offering 4-5 hour shifts across Monday to Friday, approximately 20-30hrs a week.

**Your new role**
As part of your day-to-day duties, you will be responsible for offering a range of services, solutions and support to key customers and clients. Efficient data entry skills, technical literacy and a strong ability to multitask is essential. You will be the key to exceeding service delivery KPI’s for internal and external clients and have the ability to recognise a problem and the initiative to actively seek solutions.

**What you'll need to succeed**
You will have excellent customer service skills and the flexibility to work a weekly roster. Call Centre experience is advantageous but not essential. To add value to this organisation you will have a demonstrated ability to create valuable conversations, be results driven, meet deadlines, have a strong ability to think of practical solutions and the ability to take initiative in demanding situations. You will need to be available for full time training initially, commencing the 24th of January.

**What you'll get in return**
You will be offered a competitive hourly rate and will be working within an immensely positive team. In this role you will be supported by your team members and managers and you will be provided with thorough training within your new role.

**What you need to do now**

**LHS 297508** #2736922