IT Service Desk Officer

2 weeks ago

Perth, Australia CSIRO Full time

**Acknowledgement of Country**:
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

**The Opportunity**:

- **Supportive, rewarding, inclusive and truly flexible environment.**:

- **Innovative and collaborative workplace with fantastic flexibility**:

- **Join CSIRO - Australia's premier research organisation**

The Helpdesk team is part of the Technology Services group and is responsible for the delivery of effective and timely IT support within Pawsey. The role takes on responsibility for the management of tickets and first level issue management and resolution, reporting, escalation and follow-up management of issues and other tasks as required across the business.

**Your duties will include**:

- Contribute positively to stimulate and promote a team approach, and develop sound working relationships with clients on a day-to-day basis as a representative of Pawsey
- Deliver first contact remote IT support to provide both response and resolution in a timely manner to incidents or requests with a focus on quality over quantity
- Conduct analysis, classify and transfer of service tickets to relevant support groups via the service management toolset
- Contribute to the development and generation of regular reports to demonstrate service effectiveness, including the maintenance of high-quality data for analysis
- Investigate technical issues and propose/develop/adapt/test & implement solutions

**Location**:Pawsey centre - Kensington, WA

**Salary**:AU$68,148 to AU$86,733 (pro-rata) + up to 15.4% superannuation

**Tenure**:Indefinite, Part time

**Reference: 91387**

**To be considered you will need**:
**Essential**
- Study toward a formal tertiary qualification in an Information Technology field, or 2 years industry experience in Information Technology.
- A strong service delivery focus, including excellent oral and written communication skills and effective interactions with clients regardless of their levels of IT skill and experience.
- A proven track record as team player showing initiative, self-motivation, plus an ability and willingness to perform with mínimal supervision and follow defined procedures accurately and consistently.
- Ability to collaborate with other teams in order to achieve operational objectives including assistance with undertaking project work with technical services teams for new installations, upgrades, configuration and troubleshooting.
- Strong organisational skills including the ability to multitask.

**Desirable**
- Experience in supporting operating environments other than Microsoft Windows, especially Linux/Unix operating systems.

For full details about this role please review the Position Description

**Eligibility**:
Applications for this position are open to** Australian Citizens and Australian Permanent Residents Only.**

**Flexible Working Arrangements**:
We work flexibly at CSIRO, offering a range of options for how, when and where you work.

**Diversity and Inclusion**:
We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.

**About CSIRO**:
At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact.

CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people.

Join us and start creating tomorrow today

**How to Apply**:
**Applications Close**:
20th of February, 11:00pm AEST/AEDT

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