Ict Customer Support Officer

2 weeks ago

Sydney, Australia Magnus Recruitment Solutions Full time

**Responsibilities**:

- Troubleshoot and diagnose hardware, software, and network issues.
- Escalate complex issues to senior support personnel as needed.
- Maintain accurate records of customer interactions and resolutions in a timely manner.
- Collaborate with other teams to ensure customer issues are resolved in a timely manner.
- Continuously stay up-to-date with new technology and industry trends.

**Requirements**:

- Bachelor's degree in Information Technology or related field.
- Proven experience in a technical customer support role.
- Strong communication and interpersonal skills.
- Ability to work well in a team environment.
- Solid understanding of various software, hardware, and networking systems.
- Ability to manage multiple priorities and meet deadlines.
- Excellent problem-solving and analytical skills.

**Experience**:

- ICT Customer Support Officer: 1 year (preferred)

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