Service Manager

7 months ago

North Ryde, Australia Achieve Australia Full time

North Ryde Location
- NFP Salary Sacrificing
- Opportunity to grow in a large NFP in the Disability Sector

**Primary purpose of the role**

As a Service Manager, you will pay a crucial role in overseeing the delivery of services to people with complex medical needs we support across 5 accommodation facilities in North Ryde to enable them to live well, participate in their community, enjoy a full quality life by achieve their goals and outcomes. You will lead your team to deliver these outcomes while embedding and living our Passion, which is social inclusion for people with disability

**Why join team Achieve?**

At Achieve it’s more than just a job. You have the chance to change lives and bring inclusion to life every day. Our focus is our people; the people we support, and the team we employ, that we value most. We offer a career you can be proud of and a place where you feel safe to be yourself. We invest in our workforce and appreciate the rich diversity they represent of life experience, languages and culture.

Achieve has been providing services to people with disability since the 1950s. Today, we are a registered NDIS provider offering integrated clinical, health, social and disability services in accommodation, community participation, supported employment and support coordination services in the Greater Sydney and in Northern Rivers regions in NSW.

For many of our staff making a real difference to the lives of people with disability and working with a great, supportive teams is its own reward.

We appreciate that, but we want our team to know that we value them so offer benefits such as:

- Salary packaging options and car leasing
- Career and professional development opportunities
- Access to personal and financial counselling for you and your family
- A range of paid leave, paid parental leave and flexible working options
- Support to stay fit and healthy with fitness memberships and access to wellness programs.

**Key Responsibilities**
- Oversee service delivery and the implementation of individual client’s NDIS plan.
- Proactively manage and maintain effective relationships with clients, their families and other supporting stakeholders.
- Drive workforce management and provide effective management and leadership to a group of frontline staff, including motivating, training and supporting staff to deliver exceptional care and support services to clients.
- Ensure compliance with internal policies and procedures as well as regulatory and funding bodies, e.g. NDIS Quality and Safeguard Commission, Department of Community and Justice and Office of the Children Guardian.
- Manage the interactions and reporting requirements of the Department Community & Justice (e.g. weekly reporting, weekly roster, supervised visits)
- Manage quality and safeguarding responsibilities for the site and corresponding clients by ensuring staff meet NDIS practice standards requirements.
- Effectively manage complaints, feedback, incidents, investigations and risks.
- Embeds a culture of continuous improvement, active support and improving practices and culture to protect vulnerable clients from harm.
- Manages employee engagement, morale, wellbeing and promotes a positive employee experience for all staff within the sites.
- Work collaboratively with enabling functions to proactively manage the facilities, assets, financial performance and budget and Work Health and Safety

**About you**
- You are passionate about making a positive impact in the lives of young people with disability.
- Deep understanding of trauma-informed practice and behaviour support and management.
- Experience and understanding of voluntary and statutory out of home care
- Exceptional interpersonal and communication skills with the ability to build rapport and establish positive relationships.
- Empathy, patience and genuine passion for supporting individuals with disabilities.
- Highly organised with the ability to prioritise and manage multiple tasks effectively.
- Relevant tertiary qualifications or equivalent in Disability, Health, Nursing or other related field.
- Minimum 2 years experience in managing services within the disability sector or similar organisation.
- Demonstrated understanding of NDIS, the principles of Active support and human rights-based approach to service delivery.
- Ability to transform the performance and culture in the workplace, with a commitment to client outcomes and a positive employee experience.
- Proficient computer literacy skills, e.g. Microsoft Office, Client Management Systems

**Pre-employment requirements**:
**How to apply**:

  • IT Service Manager

    7 months ago

    North Ryde, Australia Downer Group Full time

    As an IT Service Manager, you will be responsible for overseeing the delivery and management of IT services to ensure they meet the needs of the organisation and its stakeholders. Working closely with IT teams, business units, and vendors, you will define service levels, establish processes, and monitor performance to ensure the effective and efficient...

  • Service Desk Manager

    7 months ago

    North Ryde, Australia Downer Group Full time

    As a Service Desk Manager, you will be responsible for leading and managing the service desk team to provide timely and effective support to end users and customers. You will oversee the day-to-day operations of the service desk, including incident management, service request fulfillment, and escalation management, to ensure the delivery of high-quality...

  • Perioperative Services Manager

    7 months ago

    North Ryde, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** In line with Medibank’s strategy to support new models of care that are better for patients and Australia’s health system, we have established a Joint Venture with a group of renowned orthopaedic surgeons and Macquarie University Hospital, to support the creation of a world class orthopaedic...

  • Assistant Service Manager

    7 months ago

    North Ryde, Australia Aon Corporation Full time

    Posting Description: - Hybrid working arrangement - On the job training provided - Be part of a high performing team - HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between two leaders in their respective...

  • Customer Service Manager

    2 months ago

    North Ryde, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a store, distribution centre, manufacturing site, or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About the Role**: Reporting to...

  • Service Operations Manager Anz

    3 months ago

    North Ryde, Australia BD Full time

    Job Description Summary We are looking for an experienced and passionate leader with a demonstrated history of developing high-performance field service teams within the medtech industry! Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose,...

  • Platform Manager

    7 months ago

    North Ryde, Australia Downer Group Full time

    The ServiceNow Platform Manager will be the primary interface between our valued internal stakeholders and the ServiceNow Platform team providing a level of transparency, expertise and support that continues to provide usable, scalable, and maintainable solutions across Downer. - Minimum 5 years’ experience in platform management roles, with a track record...

  • Continuous Service

    7 months ago

    North Ryde, Australia Downer Group Full time

    **Key responsibilities** - Manage the preferred supplier and its partners to deliver on their continuous service SLAs and obligations - Foster a service excellence across your team and suppliers - Manage the work for your team of seven technical staff based across NSW and VIC - Encourage inputs to, and manage the pipeline of business and technology-led...

  • Infrastructure Services Manager

    4 weeks ago

    North Ryde, New South Wales, Australia Aristocrat Full time

    Job OverviewAristocrat is seeking an experienced Infrastructure Services Manager to lead our Global Infrastructure Services team in Australia.About the RoleWe are looking for a highly skilled professional to manage the day-to-day operations of our IT infrastructure and critical business applications in AU.Main ResponsibilitiesMaintain network and server...

  • Program Manager, Service Design and Delivery

    3 weeks ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Lead and manage a program of works associated with workforce and business transformation from concept to completion, overseeing all relevant projects to ensure the effective implementation of the outcomes in line with the Program's objectives. - Lead and manage the execution of a program of works as part of organisation-wide workforce...

  • Disability Service Manager

    1 month ago

    Ryde, Australia Achieve Australia Full time

    Ryde location - Leadership role in disability services - Salary packaging available **Purpose of the role** As a Service Manager, you will play a crucial role in overseeing the delivery of services to people we support across several houses to enable them to live well at home, participate in their community, and achieve their goals. You will lead your team...

  • Support Services Manager

    7 months ago

    Ryde, Australia Compass Group Australia Full time

    **Support Services Manager** **Rewarding role** **Ryde, NSW** - Work like balance and family friendly hours - Clear career growth opportunity - Positively impact the lives of Australia's most vulnerable - Medirest is built on the foundation of trust, integrity and openness, we care passionately about the role we play in the lives of those within our care....

  • Construction Manager

    3 days ago

    North Sydney, Australia Service Stream Full time

    Primary Location North Sydney - Service Stream Job Description Summary The Construction Manager is responsible for the overall project delivery, financial and quality targets, ensuring compliance to Service Stream specified HSE work practices and policies. About the Role Service Stream is currently looking for a Construction Manager based in Sydney. The...

  • Service Assistant

    7 months ago

    North Ryde, Australia Aon Corporation Full time

    Posting Description: - Hybrid working opportunities - Be part of a close knit and high performing team - Position will suit someone who is looking to kick start their insurance career - HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is...

  • Customer Service Coordinator

    3 months ago

    North Ryde, Australia ROHDE & SCHWARZ GmbH & Co. KG Full time

    **Your tasks**: - Process business transactions such as issuing delivery notes, generating and sending customer invoice, raising purchase orders, and processing supplier invoices - Provide administrative support by preparing & sending correspondence, reports, quotations & tenders to clients - Conduct operational tasks such as job file logging, maintenance...

  • Service Assistant

    7 months ago

    North Ryde, Australia Aon Corporation Full time

    Posting Description: - Insurance administration support - Kick start or grow your insurance Broking career - Hybrid role - work from home & the Aon office - HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between...

  • Customer Service Representative

    7 months ago

    North Ryde, Australia BD Full time

    Job Description Summary Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do! **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination...

  • Customer Service Representative

    7 months ago

    North Ryde, Australia BD Full time

    Job Description Summary Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do! **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination...

  • Service Assistant

    3 days ago

    North Ryde, Australia Aon Corporation Full time

    Posting Description: - Hybrid working opportunities - Position will suit someone who is looking to grow their insurance career - Be part of a close knit and high performing team - HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a...

  • Service Assistant

    3 months ago

    North Ryde, Australia Aon Corporation Full time

    Posting Description: - Hybrid working opportunities, 6 month Fixed Term Contract with potential to be extended - Position will suit someone who is looking to grow their insurance career - Be part of a close knit and high performing team, based in North Ryde (NSW) - HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products...