Program Manager, Service Design and Delivery

5 days ago

North Ryde, Australia Macquarie University Full time

PRIMARY DETAIL

Lead and manage a program of works associated with workforce and business transformation from concept to completion, overseeing all relevant projects to ensure the effective implementation of the outcomes in line with the Program's objectives.
- Lead and manage the execution of a program of works as part of organisation-wide workforce planning and business transformation program
- Macquarie University, Wallumattagal Campus, Dharug land, North Ryde
- Attractive senior package negotiable 2-year fixed term contract

This is an exciting opportunity for an experienced Program Manager with proven capability in delivering effective business outcomes across complex, multi-streamed, multidisciplinary programs to support transformational initiatives.

The Role

As a key leader in the transformation program, this position will play a pivotal role in leading and managing the execution of program of works and projects as part of an organisation-wide and multi-faceted workforce planning and business transformation program.

Aligned to the University’s strategic framework, the focus is on transforming operational ways of working, delivering operational excellence and efficiency, and enhancing service delivery to foster a culture of efficiency, agility and innovation. Specifically, this position will:

- Lead and manage a program of works associated with the workforce planning and business transformation program from concept to completion, overseeing all relevant projects to ensure the effective implementation of the outcomes in line with the program’s objectives.
- Develop and execute business cases, and provide high level advice and recommendations on feasibility, optimised solutions, risk mitigation and program planning to ensure program delivery aligns with the University's strategic priorities.
- Manages the program’s budget and ensures projects adhere to financial goals.
- Build productive and collaborative relationships with internal and external stakeholders to ensure cultural and operational alignment.
- Design business requirements for technology, systems and processes to enable effective evaluation and reporting of the program objectives and outcomes.
- Coach and lead a high-performing team to deliver on ambitious goals.

About You

You are a seasoned Program Manager with deep and broad experience leading multi-stream transformation programs, and a proven track record of delivering results in complex organisations. You combine strategic thinking with hands-on execution and deliver results in a collaborative and consultative way. In addition you will have:

- Experience leading and embedding transformation of operating models, service delivery and changes to ways of working.
- Exceptional project management qualifications and experience.
- Business improvement techniques and evidence-based decision-making.
- Change management, culture change and fostering workplace culture of accountability.
- Strong interpersonal, analytical, and problem-solving capabilities.
- Proficiency in leading multidisciplinary teams.
- Ability to adapt and thrive in dynamic, multi-stakeholder environments.

Desired Attributes
- Familiarity with the higher education sector.
- Knowledge of design thinking principles.

Why Join Us?

At Macquarie University we are bold, distinctive, and transformative. This is your opportunity to work with a great team and contribute to a transformational program of works that will support meaningful innovation in operational execution and excellence across the University. We offer a collaborative environment, professional growth opportunities, and the chance to make a real difference in the delivery of the University’s strategic objectives.
- This position requires qualification and criminal history checks.

Applications Close: 5 January 2025

For enquiries, or a confidential conversation about the role please contact Sarah Bate, Head of Talent Acquisition on 0412 043 992 or


Applications Close:
05/01/2025 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.

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