Platform Manager

3 weeks ago

North Ryde, Australia Downer Group Full time

The ServiceNow Platform Manager will be the primary interface between our valued internal stakeholders and the ServiceNow Platform team providing a level of transparency, expertise and support that continues to provide usable, scalable, and maintainable solutions across Downer.
- Minimum 5 years’ experience in platform management roles, with a track record of successfully managing digital platforms in enterprise environments.
Extensive knowledge and experience with the ServiceNow platform, including experience in a leadership role directly involving ServiceNow.
Experience in team leadership, demonstrating effective management and mentorship capabilities.
- Demonstrated experience in agile methodologies, with a preference for Scrum. Agile-related certifications are also highly valued.
Experience with the mainstream project management and agile methodologies. Ability to manage multiple concurrent objectives, projects, or activities, making effective judgments as to prioritising and time allocations. Understands work and activity can be impacted by shifts in demands and priorities. Responds to day-to-day operational priorities while still making progress on project work. Addresses potential conflicts that impact delivery commitments, working with team members, management, and other stakeholders to re-prioritise as necessary.
- Knowledge of ServiceNow and its ability to improve work processes and results (e.g., enhance productivity, efficiency, collaboration, quality, or customer satisfaction). Know how to utilise ServiceNow to solve workflow related problems, find new methods to enhance results, and create new automation opportunities. Pursues opportunities to develop ServiceNow knowledge and experiments with emerging technology solutions that can help accomplish workflow goals. Serves as a resource to help internal stakeholders understand and anticipate the impact of ServiceNow on current state processes, products, and services.
- Knowledge of platform security principles and best practices, including data protection, access control, and vulnerability management.
- Ability to work effectively in a fast-paced environment, prioritise tasks, and manage multiple priorities and deadlines.
- Commitment to continuous learning and professional development, with a desire to stay current with emerging trends and best practices in IT service management.
- Experience in defining end-to-end test coverage, observability, security and privacy compliance, alerting, and performance. Facilitate the support production services.

Downer offers employees a range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including:

- ASX listed company; known for career planning and progression opportunities
- Work from home 3 days a week
- North Ryde office - drive to work & Childcare Centre in the same building, with preferential acceptance
- EAP Program, Salary sacrifice superannuation;
- Banking, vehicle, and travel & accommodation discounts
- Discounts on technology products

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