Medical Administrator

7 months ago

Brisbane, Australia SMS Healthcare Full time

SMS Healthcare is seeking a dynamic addition to our committed and expanding team at LASERSIGHT Brisbane to assist us continue to deliver an exceptionally high level of care and service to our patients.

In this role you will have the opportunity to be exposed to the clinical side of the clinic with a full overview of the patient journey.

Your strengths will be patient engagement, efficiency, professionalism, and a drive to succeed.

**Benefits**:

- Competitive remuneration
- Birthday leave
- Excellent career progression opportunities
- Secure a permanent full-time role

**About us**:
LASERSIGHT is a highly reputable long-standing national ophthalmic company which has always prided itself in being at the forefront of vision correction services and technology. With clinics spanning across NSW, QLD and VIC we are one of the leading refractive businesses in Australia.

LASERSIGHT is part of the wider SMS Healthcare Group, a unique and innovative business with a diverse portfolio of assets including: day and short stay hospitals, specialist practices and allied health clinics.

**About the role**:
We are seeking an enthusiastic medical receptionist who can work well in a high-performing, cohesive team to help us not only meet but exceed our patients’ needs and expectations.

You will be joining our highly motivated front office team at an exciting time and will have the opportunity to be trained for involvement in many other aspects of the practice.

**Key responsibilities**:

- Assisting with the overall coordination, documentation and implementation of the Medical Record System.
- Perform all receptionist duties including welcoming patients, answering telephone calls, scheduling and managing appointments, collecting and entering patients’ details, billing patients, maintaining the internal data base up to date.
- Fostering professional working relationships with team members, patients and medical staff.
- Maintaining compliance with organisational policy and procedure.
- Ad hoc data entry and administrative duties and supporting the Practice Manager with the day-to-day operations.
- Opening & closing the practice.

**Skill and experience**:

- Minimum 2 years experience in customer service.
- Experience as an Optical dispenser is advantageous.
- Exemplary communication, time management, problem solving and interpersonal skills.
- Patient-focused approach with genuine empathy and interest in our patients needs.
- Basic knowledge of MS Word and Excel.
- Knowledge and/or exposure of Practice Management software Xestro is highly desirable as is experience on other medical software platforms.
- Availability to work one Saturday per month on a rotating roster.
- At SMS we believe in our people as they are key of our success, our commitment is to support you reaching your potential. With SMS you will have the opportunity to make the difference in people’s life by providing the highest quality healthcare. We believe in providing people equal opportunities and are committed to ensuring that employees are selected, promoted and rewarded based on their merit._

Schedule:

- Day shift

Application Question(s):

- What is your expected base annual salary?

**Experience**:

- Medical receptionist: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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