Accounts and Distribution Support Specialist

6 months ago

Kensington, Australia Semtech Full time

**Location**:Melbourne, Australia

**Job Summary**:
The Administrative Coordinator is responsible for providing effective and timely administrative support for the management of business activities including creating customer accounts, configuring SIM’s, issuing SIM’s, client reports, invoice coordination, SIM purchasing, customer accounting, customer assistance. This indivual will be expected to juggle multiple IT platforms, such as: Zoho One (CRM, Desk etc), Jasper (SIM Management), Utilibill (billing system).This role will requires a flexible approach, being comfortable working either as part of a team or independently as required in an office environment. There is a need to adapt quickly to a variety of client environments with the capacity to interact effectively with a range of internal and external stakeholders.

**Responsibilities**:

- Assist customers with enquiries via phone, electronically and face-to-face
- Establish and maintain customer accounts
- Configure SIM’s using Jasper platform
- Prepare and courier SIM’s to customers
- Check and maintain SIM stock levels
- Action customer orders and provide regular communication regarding progress
- Resolve customer issues and complaints
- Support Billing Team in preparing and correcting
- Provide support to the Administration coordinators
- Conform to quality procedures and complete quality records as required.

**Minimum Qualifications**:

- High school diploma or equivalent
- 2 + years experience in customer service, accounting systems, business systems, administration or equivalent
- Understanding of the Quality Management System requirements as documented in the policy manual and procedures
- Proficient in Outlook, Microsoft Office, CRM
- Highly developed communication skills
- Collaborative style
- Service focused
- Attention to detail
- Good time management
- High level organization skills
- Good basic computer literacy skills
- Ability to plan and problem solve

**Career Growth Philosophy**

At Semtech, we seek innovation and leadership from each and every member of our team. Our goal is to ensure that our talented professionals are equipped with support, resources, and the opportunity to excel. Our pay-for-performance philosophy provides recognition and prestige coupled with a competitive compensation package.
- The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description._
- We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace._

Pay: $55,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Supplemental pay types:

- Bonus

Ability to commute/relocate:

- Kensington, VIC 3031: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (Year 12) (preferred)

**Experience**:

- Customer support: 2 years (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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