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Contact Consultant

5 months ago

Brisbane, Australia Empire Careers Full time

Contact Name : Amie Luong

Contact Phone : 07 3231 1211

Location : Brisbane

Job Type : Fixed Term/ Temp

Job Salary : $64090 per annum

**Contact Consultant**

***
Fixed-term 12 months contract| Full-time | Start ASAP | Brisbane CBD |

**_Are you passionate about exceptional customer service? Do you find fulfilment in helping others?_**

**_ _**
This is a brilliant opportunity to utilize your customer service skills and make a difference

**The role**:

- Provide a high standard of service to members and their representatives in all activities within the scope of the position in an accurate, appropriate and efficient manner.
- Conduct all dealings with members and other representatives in a professional manner.
- Manage inbound and outbound calls and written enquiries from/to members, employer and other fund stakeholders.
- Provide a high standard of service to members and their representatives in all activities.
- Continuously strive to improve customer satisfaction and loyalty.
- Do you thrive in a fast-paced environment and genuinely care and want to help others? Then this role is for you_
- _
- Proven customer service experience ideally within contact centres.
- Experienced with **RG146 **(desired but not essential).
- Excellent technical skills.
- The ability to multi-task and prioritize in a fast-paced environment.
- Strong customer service and communication skills.
- The ability to work flexible hours.

For more information on this opportunity please contact
**Amie Luong **at empire group for a confidential chat.