Client Contact Representative

4 months ago

Brisbane, Australia AIA Full time

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better - because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity:

- As a Customer Service Consultant at AIA, you'll have the opportunity to join our Contact Centre Team which specialises in assisting customers with their claims process. You'll be the first point of contact for our customers, providing them with the support and guidance they need when they need it most.- Through our structured training and development plan, you’ll become an expert on AIA's products and services, helping customers to make informed decisions about their insurance needs and providing them with peace of mind.To do this successfully you will:

- Providing expertise in dealing with any Group Claims client and members with phone enquiries
- Providing regular outbound communication to clients and members
- Investigating and resolving disputes
- Provide timely response to customers in areas of product information, outpatient / inpatient services, claims, premium payment and policy termination
- May reach out to customers whose policies have lapsed in an attempt to retain them
- Perform other administration tasks or responsibilities as directed

Our commitment to work-life balance is reflected in our hybrid work model, which offers flexibility through 2 days of remote work and 3 days of in-office collaboration.

Allocated shift pattern between: 8:00am - 6.00pm Monday - Friday.

As a customer-focused individual, you’ll be passionate about delivering exceptional customer service outcomes that leave a positive and lasting impression. In addition, you will have:

- Previous experience in a customer facing role; this could have been gained in retail, hospitality, telco etc.
- A keen attention to detail and strong administration skills
- Flexibility and adaptability to thrive in a fast-paced environment
- Excellent verbal and written communication skills
- Ability to problem solve and a solution focused approach

Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone’s life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers

AIA is different. Are you?

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