Client Contact Representative

2 weeks ago

Brisbane, Australia AIA Full time

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better - because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity:

- As a Customer Service Consultant at AIA, you'll have the opportunity to join our Contact Centre Team which specialises in assisting customers with their claims process. You'll be the first point of contact for our customers, providing them with the support and guidance they need when they need it most.- Through our structured training and development plan, you’ll become an expert on AIA's products and services, helping customers to make informed decisions about their insurance needs and providing them with peace of mind.To do this successfully you will:

- Providing expertise in dealing with any Group Claims client and members with phone enquiries
- Providing regular outbound communication to clients and members
- Investigating and resolving disputes
- Provide timely response to customers in areas of product information, outpatient / inpatient services, claims, premium payment and policy termination
- May reach out to customers whose policies have lapsed in an attempt to retain them
- Perform other administration tasks or responsibilities as directed

Our commitment to work-life balance is reflected in our hybrid work model, which offers flexibility through 2 days of remote work and 3 days of in-office collaboration.

Allocated shift pattern between: 8:00am - 6.00pm Monday - Friday.

As a customer-focused individual, you’ll be passionate about delivering exceptional customer service outcomes that leave a positive and lasting impression. In addition, you will have:

- Previous experience in a customer facing role; this could have been gained in retail, hospitality, telco etc.
- A keen attention to detail and strong administration skills
- Flexibility and adaptability to thrive in a fast-paced environment
- Excellent verbal and written communication skills
- Ability to problem solve and a solution focused approach

Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone’s life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers

AIA is different. Are you?

  • Client Contact Representative

    2 weeks ago

    Brisbane, Queensland, Australia AIA Full time

    BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a...

  • Client Contact Representative

    2 weeks ago

    Brisbane, Queensland, Australia AIA Full time

    BE THE DIFFERENCE At AIA we don't simply believe in being 'the best'. We believe in better – because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a...

  • Client Contact Representative

    4 weeks ago

    Brisbane, Australia AIA Full time

    BE THE DIFFERENCE At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want...

  • Client Contact Representative

    2 weeks ago

    Brisbane, Queensland, Australia AIA Full time

    BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a...

  • Corporate Client Services

    2 weeks ago

    Brisbane, Queensland, Australia FIRST CONTACT Full time

    Location:Brisbane Salary: AUD Industry StandardsAs the Client Services & Hospitality Specialist, you will play a pivotal role in our organisation, acting as the central point of contact for all stakeholders. Your presence and expertise will ensure that all meetings, functions, events, and town halls are flawlessly executed, exceeding expectations and...

  • Corporate Client Services

    4 weeks ago

    Brisbane, Australia FIRST CONTACT Full time

    Location: Brisbane Salary: AUD Industry Standards As the Client Services & Hospitality Specialist, you will play a pivotal role in our organisation, acting as the central point of contact for all stakeholders. Your presence and expertise will ensure that all meetings, functions, events, and town halls are flawlessly executed, exceeding expectations and...

  • Workplace Specialist

    1 month ago

    Brisbane, Australia FIRST CONTACT Full time

    Location: Brisbane Salary: AUD Industry Standards **Who is First Contact?** First Contact is the leading Corporate Concierge and Workplace Services provider in Australia, with five-star customer service at the heart of what we do. First Contact works with premium companies within the Government, banking, finance, telecommunications sectors (plus many...

  • Client Care Representative

    2 weeks ago

    Brisbane, Queensland, Australia Sonova Group Full time

    Select how often to receive an alert (in days):In a world without sound, our work is meaningful. As a leading provider of innovative hearing care solutions, we are more than just a company manufacturing products: we are a team on a mission to help individuals experience the joy of hearing. Our core business brands, including Phonak, Unitron, Hansaton,...

  • Client Care Representative

    6 days ago

    Brisbane, Australia Sonova Full time

    Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced...

  • Client Care Representative

    2 weeks ago

    Brisbane, Queensland, Australia Sonova Full time

    Who we areIn a life without sound, our work provides meaning.As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics...

  • Client and Contact Services Manager

    2 weeks ago

    Brisbane, Australia Recruit Shop Full time

    EARN $75,000 - $90,000 pa + Super | Negotiable Based on Experience - Join a Leading Consultancy Advocating for Survivors of Institutional Child Abuse - Perfect For an Experienced Leader to Work From Home for Work-Life Balance **About The Company**: Our Client is a leading consultancy that advocates for survivors of institutional child abuse all over...

  • Contact Consultant

    3 weeks ago

    Brisbane, Australia Empire Careers Full time

    Contact Name : Amie Luong Contact Phone : 07 3231 1211 Location : Brisbane Job Type : Fixed Term/ Temp Job Salary : $64000 per annum **Contact Consultant** Fixed-term 12 months contract| Full-time | Start ASAP | Brisbane CBD | **_Are you seeking a career within the Superannuation industry? If you have a genuine interest in Superannuation and is looking...

  • Contact Consultant

    4 weeks ago

    Brisbane, Australia Empire Careers Full time

    Contact Name : Amie Luong Contact Phone : 07 3231 1211 Location : Brisbane Job Type : Fixed Term/ Temp Job Salary : $64090 per annum **Contact Consultant** *** Fixed-term 12 months contract| Full-time | Start ASAP | Brisbane CBD | **_Are you passionate about exceptional customer service? Do you find fulfilment in helping others?_** **_ _** This is a...

  • Client Care Representative

    2 weeks ago

    Brisbane, Australia Sonova Full time

    Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced...

  • Contact Consultant

    3 weeks ago

    Brisbane, Queensland, Australia Empire Careers Full time

    Contact Name : Amie LuongContact Phone :Location : BrisbaneJob Type : Fixed Term/ TempJob Salary : $64090 per annumContact Consultant***Fixed-term 12 months contract| Full-time | Start ASAP | Brisbane CBD |_Are you passionate about exceptional customer service? Do you find fulfilment in helping others?__ _This is a brilliant opportunity to utilize your...

  • Client Care Representative

    2 weeks ago

    Brisbane, Queensland, Australia Sonova Full time

    Who we areIn a life without sound, our work provides meaning.As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics...

  • Reception / Concierge - Front of House

    3 weeks ago

    Brisbane, Australia FIRST CONTACT Full time

    Location: Brisbane Salary: AUD Industry Standards **Reception / Concierge - Front of House - Brisbane CBD (Full Time)** - Do you enjoy making people feel welcomed, valued, engaged and empowered?_ We are looking for a talented & exceptional **Guest Experience Ambassador** to join our dynamic team located in our Brisbane CBD location. You will be adding...

  • Reception / Concierge - Front of House

    2 weeks ago

    Brisbane, Australia FIRST CONTACT Full time

    Location: Brisbane Salary: AUD Industry Standards **Reception / Concierge - Front of House - Brisbane CBD** - Do you enjoy making people feel welcomed, valued, engaged and empowered?_ We are looking for talented & exceptional **Guest Experience Ambassadors** to join our dynamic team. You will be thriving on making someone else's day a little better. You...

  • Reception / Concierge

    1 week ago

    Brisbane, Australia FIRST CONTACT Full time

    Location: Brisbane Salary: AUD Industry Standards Reception / Concierge - Front of House, Brisbane (Casual) **Casual Opportunities Available** - Do you enjoy making people feel welcomed, valued, engaged, and empowered?_ - Make the transition from hospitality to ASX-listed companies to operate great workplaces_ **The Role** The Support Team Members are...

  • Support Team Member

    1 month ago

    Brisbane, Australia FIRST CONTACT Full time

    Location: Brisbane Salary: AUD Industry Standards **Support Team Member - Brisbane** **Casual Opportunities Available** - Do you enjoy making people feel welcomed, valued, engaged, and empowered?_ - Make the transition from hospitality to ASX-listed companies to operate great workplaces_ **The Role** The Support Team Members are cornerstones of our...