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Customer Program Partner

5 months ago

Sydney, Australia NSW Government -Regional and Outer Metropolitan Full time

Exciting opportunity to work in a dynamic team and showcase your thought leadership, stakeholder engagement, communication and content creation skills
- Flexible, hybrid work arrangements - location negotiable
- 2-year Temporary Full Time position, Grade 8 $123,470 - $138,284

**About us**

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas across NSW - and you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Find out more about Transport for NSW

**_
PLEASE NOTE:_**
- Applicants based in regional NSW who live within commuting distance of a Transport hub, are encouraged to apply. The team operates in a hybrid working environment with a combination of work from home and working from a Transport hub. Some travel within NSW to connect with other team members is expected 3-4 times per year. Team members are currently based in Newcastle, Grafton, Wollongong, Sydney and Parkes._

**The Division**

Transport’s Regional and Outer Metropolitan division’s purpose is to make regional and outer metropolitan NSW a better place to live, work and visit. Our division is made up of over 4,400 people in over 270 locations across NSW. We operate transport services and maintain our regional networks to help our regional communities and visitors stay safe and connected.

**The Opportunity**

Right now, we have a permanent role available for a Customer Program Communications Partner to join our team within the Regional and Outer Metropolitan Division.

The role is part of the Customer Coordination & Service Delivery branch and partners with key portfolios within Regional and Outer Metropolitan and the Chief Customer Office including NSW TrainLink and Transport Partnerships to provide strategic communications and engagement activities and advice, develop content, deliver campaigns and communication channels and support the delivery of customer programs and projects.

Key accountabilities include and not limited to:

- Provide expert level communications advice to customer groups, while undertaking a full range of communications activities to support programs and initiatives as required.
- Provide input into change impact assessments of assigned programs and develop relevant communication strategies to address these impacts.
- Develop, manage and monitor communications strategies to support programs and projects. Identify project milestones and respond to any gaps in project deliverables through ongoing monitoring and evaluation.
- Contribute to the success of the business through the coordination of accessible, timely and trusted channels of customer and operational communication.
- Develop and prepare content for internal and external channels, ensuring content is engaging and strategically aligned with stakeholder needs and expectations.
- Develop and maintain relationships to enhance the image of the business and deliver opportunities to build employee understanding and engagement in programs and projects
- Manage the scoping, development and coordination and reporting of projects, activities and deliverables in accordance with cost, time and resource constraints.
- Develop reputation risk registers, establish controls and monitor the mitigation activities to proactively identify and manage risks.

**About You**

You will possess high level verbal and written communication skills and proven experience in developing and delivering communication plans for diverse audiences. You will have practical knowledge and understanding of key communication principles and current trends. You are experienced in the use of traditional and digital channels.

**Want to know more?**

Salary and Benefits

The salary for this position is Grade 8 ($123,470 - $138,284) per annum plus superannuation and leave loading.

**We’re an inclusive and flexible workplace**

Here at Transport, we want our workforce to reflect the communities we serve by being an inclusive, diverse and flexible place for all our people.

We offer a range of flexible work and leave options for our people. These options depend on your role and the work you do. Some of the ways our people work flexibly include a hybrid mix of virtual and in-person collaboration, staggering work hours, or even allocating ext