Customer Success Operations Analyst

2 months ago


Sydney, Australia Hatch Full time

** This role is at Upguard (not for Hatch)**

Hatch is supporting Upguard to find a great Customer Success Operations Analyst to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Upguard.

**About the role at Upguard**

Reporting to the CS Strategy & Operations Manager, the Customer Success Operations Analyst will be the owner of data analysis and reporting, process improvements, and documentation for the Customer Success org. Your role will be essential to the team’s success and will focus on reporting and workflows in our tech systems, data integrity and optimizing customer success processes to maximize wins and assist with revenue generation.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Sales Team Enablement - Identify opportunities to enhance processes and resources that enable team performance and time spent with prospects or customers
- Data Analysis and Reporting - Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions
- Execution and Project Management - Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals

**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Upguard.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location


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