Operations Analyst

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Operations Analyst (ICT), Ongoing, Gosford**
- Fantastic Ongoing opportunity, DCS Clerk Grade 7/8
- Salary range: ($101,947 - $112,849) + 10.5% Super, appropriate to experience
- Genuinely flexible working arrangements, office based in Gosford

**About the role**:
The Department of Customer Service is seeking an Operations Analyst in the Desktop Team to oversee our Device Management stream. This includes identifying, analysing, and documenting technical processes, monitoring systems and implement upgrades/features to facilitate improvement and support efficient delivery of Mobile Device Management tools, technologies, and Operations.

You will be working with a dynamic, multi-disciplinary team who values diversity of thought and promotes quality device management. We constantly look for ways to improve and we are quick in evolving our way of working. We welcome applicants from a range of disciplines.

**The role is focused on the following technical streams**:

- Endpoint Manager - Intune, JAMF
- Azure AD Management
- Active Directory Management
- Application packaging, scripting and deployment
- Windows 10/11 SOE Administration

***In this role, you will**:

- Work with external support vendors to advise on changes and manage business correspondence.
- Report on Vendor performance to ensure delivery in line with contractual and KPI metrics.
- Performing requirement analysis and ensuring solutions meet business needs and requirements.
- Provide accurate advice about vendor performance issues and solutions to assist with specifying business requirements.
- Support the selection, design, and validation/testing of new technologies and improvements.
- Act as a technical lead on technical support bridges, escalations, and outages to allow support teams to reach resolutions quickly and efficiently

***To be successful in this role you will have**:
Demonstrated experience in implementation and management of technical systems such as:

- Microsoft Azure AD - configurations, user and group management.
- On Premise Active Directory user and group management.
- High level support experience such as basic scripting, troubleshooting third party factors and security policies.
- Demonstrated experience in providing incident management, escalations and change control.
- Excellent written and verbal communication skills.
- Ability to work independently and within groups, and manage multiple activities and/or tasks simultaneously
- An ability to thrive in a collaborative environment and your capacity to develop long-term productive working relationships with key stakeholders and vendors.
- Demonstrated experience working with external Vendors and internal Key Stakeholders

Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

**Closing Date: Tuesday 21st March 10am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

  • Security Operations Analyst

    4 weeks ago

    Sydney, Australia Charterhouse Full time

    **_Cyber Security Operations Analyst - NSW Government department_** - **Sydney CBD, hybrid flexibility**: - **6 Months Contract with possibility of extension**: - **Rewarding program**: - **Collaborative Environment working with multiple stakeholders** I am currently supporting a client within NSW Government in their search for a Security Operations...

  • Service Operations Analyst

    7 days ago

    Sydney, Australia Tesla Full time

    What to Expect Tesla Motors Australia is actively seeking a talented Analyst with a specialized focus on Profit and Loss (P&L) optimization and financial analytics within the Service organization. This role is crucial for building clear reporting and systems to measure key performance indicators related to cost management, providing data-driven...

  • Security Operations Analyst

    4 weeks ago

    Sydney, Australia MBC Recruitment Full time

    Sydney CBD location - NSW Government Opportunity - Competitive Pay Rate **Position**: Security Operations Analyst **Start**:ASAP **Salary**: $878.60-$1,010.39 per day plus superannuation **Duration**: 6 months **Location**: Sydney CBD, NSW **Overview** The role of Security Operations Analyst is responsible for the protection of data, information...

  • Operations Analyst

    4 weeks ago

    Sydney, Australia West Recruitment Full time

    6-month FTC | Genuine opportunity to go permLarge business with a high performing company cultureMentoring and clear career progressionYour new employer....Our Client is a well known national business with a portfolio of brands that can be found in most Australian households. You will be working in a high performing team within a large operation who boast a...

  • Fund Operations Analyst

    4 weeks ago

    Sydney, Australia Compliance and Risk Management Recruitment Full time

    Banking & Finance - Analyst - Sydney - Permanent / Full Time **20th January, 2023**: Our client is a well-known global financial services business. We are looking for a driven compliance, fund accounting or fund operations professional to join a Global Asset Manager. As part of an international team, responsibilities will include: - Testing the...

  • Improvement Analyst

    6 days ago

    Sydney, Australia The NRMA Full time

    Job Description What You’ll Do We have a new opportunity for a passionate and experienced improvement analyst to work with our NRMA Roadside leadership team to optimise business improvement. This role will explore frontline operational efficiencies and drive margin improvement by partnering with key stakeholders to identify, scope and pitch...

  • Analyst Sanctions Payments Operations

    7 days ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Analyst Sanctions Payments Operations The Regulatory and Control Operations (RACO) team are looking for a Customer Screening Analyst to start as soon as possible. **See yourself in our team** The Regulatory and Control Operations (RACO), a division in COO, is accountable for the development, implementation and ongoing leadership of the Groups financial...

  • Operations Analyst

    4 weeks ago

    Sydney, Australia Susquehanna International Group Full time

    Overview SIG is a market leader and its continued success is based on the capabilities provided by our growing Technology team. Our software developers are employed in building, maintaining and supporting systems that are fundamental to our success and competitiveness in the current trading environment. SIG has continued to expand its team of talented...

  • Service Operations Associate Analyst

    4 weeks ago

    Sydney, Australia Just Eat Takeaway.com Full time

    The Service Operations Centre Team is responsible for the primary operation & availability of JET’s platforms and services around the world. The team is responsible for identifying and resolving issues in production (ideally before they become visible to customers) and working with the wider engineering community to ensure we chase down and mitigate areas...

  • Customer Success Operations Analyst

    4 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Upguard (not for Hatch)** Hatch is supporting Upguard to find a great Customer Success Operations Analyst to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Upguard. **About the...

  • Analyst Sanctions Payments Operations

    7 days ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    The Regulatory and Control Operations (RACO) team are looking for a Customer Screening Analyst to start as soon as possible. **See yourself in our team** The Regulatory and Control Operations (RACO), a division in COO, is accountable for the development, implementation and ongoing leadership of the Groups financial crime shared services. RACO leads the...

  • Pricing Operations Analyst

    4 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Nuix (not for Hatch)** Hatch is supporting Nuix to find a great Pricing Operations Analyst to join their Finance and Accounting team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Nuix. **About the role at...

  • Analyst, Treasury Operations

    4 weeks ago

    Sydney, Australia MUFG Bank, Ltd., Australia Full time

    **Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...

  • Sales Operations Analyst Global Fintech

    6 days ago

    Sydney, Australia Keegan Adams Full time

    $493 per day + Super | Sydney CBD Offices & hybrid working - Opportunity to do some of the most rewarding work of your career! - Initial 12 month | Join a Global FinTech with solid growth plans A Globally recognised **software businesses** & one of the most admired tech companies on the planet is in search for a **Sales Data Analyst.** The **Sales Data...

  • Operational Risk Analyst Corporate Banking

    4 weeks ago

    Sydney, Australia Robert Half Full time

    A newly created role with a leading international bank. Responsible for the review and implementation of the operational risk framework - **Supportive team culture**: - ** $110,000 - $125,000 Base + Super**: - **Corporate Banking - Sydney** The Company The role is with a leading International Bank based in the Sydney CBD. Due to continued growth a newly...

  • Security Analyst

    4 weeks ago

    Sydney, Australia Peoplebank Full time

    Location: - Sydney- Job Type: - Contract- Posted: - about 1 hour ago- Contact: - Masood Khan- Discipline: - Security / Cyber Security - Reference: - 256925Are you an experienced **Security Analyst** with a passion for protecting organizational integrity? Do you have technical skills across wide-ranging security operation responsibilities? If so, we have an...

  • Analyst

    4 weeks ago

    Sydney, Australia people2people Full time

    This organisation may not be a household name however they are continually rewarded as one of the best companies to work for around the world. They are within the medical sector and focus on innovation, truly a market leader within their field. **Role Title**: Supply Chain Analyst (Analyst) **Duration**: 12 Month Role **Location**: North...

  • Operations Data Analyst

    7 days ago

    Sydney, Australia Hatch Full time

    ** This role is at ResMed (not for Hatch)** Hatch is supporting ResMed to find a great Operations Data Analyst to join their Data and Analytics team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like ResMed. **About the role at ResMed** The...

  • Analyst

    4 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **12 month secondment - Analyst -Strategic workforce planning** Multiple opportunities have become available for an experienced Business Analyst (Strategy & Performance Team) and Analysts to join a high performing, fun and collaborative team committed to achieving key strategic business and customer outcomes. - Are you interested in driving your delivery...

  • PMO Analyst

    4 weeks ago

    Sydney, Australia Ventia Pty Limited Full time

    **PMO Analyst**: - Date: 31 Oct 2023- Location: Sydney, NSW, AU, 2060- Company: Ventia- Hybrid role with split working from home and working from the North Sydney Ventia head office. - Competitive remuneration package with employee benefits such as discounts on Health Insurance, Banking, flights and accommodation, car hire and much more. - Join a well...