Revenue Operations Analyst

2 weeks ago

Sydney, Australia SafetyCulture Full time

**Revenue Operations Analyst**:

- EdApp : Sydney- Revenue Operations - Revenue Operations /- Full-time Permanent /- Hybrid- SafetyCulture is a customer and product led SaaS company with the purpose of helping frontline teams get better every day.

We are building a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.

Headquartered in Sydney, SafetyCulture has six offices around the world and over 70,000 customers.

We are looking for a dynamic Revenue Operations Analyst to join our thriving and rapidly growing business unit. If you are a seasoned professional in Revenue or Sales Operations, or a Business Analyst looking for a new challenge, this is your chance to shape the future of SC Training's Revenue Operations excellence.

Reporting directly to the Revenue Operations Manager, you will be responsible for owning the CRM used across the SC Training GTM teams and maintaining an efficient process around it. You will partner with multiple functions across the business, primarily Sales and Success, to ensure that their regular business needs are met and exceeded.

**What you'll be doing**:

- ** Daily Systems Management**:

- Oversee the daily management of our CRM & other GTM systems, resolving and escalating issues as needed.
- Manage the Order to Cash process, RevOps tickets & support any change requests.
- Assist in the training of new team members.
- ** Sales & Renewal Deal Support**:

- Own the pre & post-sales workflows, bridging the communication between our GTM teams & our Finance team.
- Ensure that customer subscriptions & renewals are accurately represented across our systems.
- Manage CRM pipeline hygiene and liaise with internal departments for deal support.
- ** GTM Support & Reporting**:

- Work with the Sales & Success team on weekly sales forecast submissions.
- Assist with End of Month/Quarter reporting.
- Prepare quarterly goals and commission statements.
- ** Data Analysis & Business Development Planning**:

- Analyze data to identify opportunities for process optimization.
- Assist with annual & quarterly GTM planning, including target setting and account coverage mapping.
- Conduct revenue performance & GTM metrics reporting.
- ** Process Improvements**:

- Initiate improvements for existing and new processes where required.
- Collaborate with technical administrators to implement changes.
- Prepare & maintain documentation for GTM processes and best practices.
- **Cross-functional Collaboration**:

- Work collaboratively with Sales, Success, Support, Services & Marketing Leadership to identify challenges and propose technical solutions.
- Collaborate with CRM Administrators, MarTech, Finance Operations, Business Systems and Data Analytics teams to ensure data flow consistency.

**About you**:

- 2+ years of relevant sales/revenue/business operations experience with good understanding of SaaS business models.
- Proven ability to manage CRM tools, particularly HubSpot.
- Adept in using Excel/Google Sheets or other data analytics tools.
- Curiosity to learn and improve on the status quo.
- Data-driven and process-oriented mindset.
- Independence and ability to drive projects from start to finish.
- Clear written and verbal communication skills.
- Ability to manage multiple projects concurrently in a fast-paced & unstructured environment.
- Tangible examples of rolling out new processes.
- Highly collaborative, team-oriented, and comfortable delivering cross-functional projects.
- Desirable: Previous experience with common GTM technologies.
- Preferable: HubSpot/Salesforce, CPQ/PandaDoc.

**More than a job**:

- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

**Office Benefits**:

- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt global offsite
- On-site gym, table tennis, board games, books library, and pet-friendly offices
- To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

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