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Operations Analyst

4 months ago

Sydney, Australia Insurance Australia Group Full time

Create impact as an Operations Analyst.

Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

As part of the largest insurance group in Australia and New Zealand, we’re here for you. Are you ready?

**YOUR ROLE**

An exciting development opportunity is now available in our Pricing Services team as an Operations Analyst. In this role you’ll be a part of a strategic platform that supports the key pricing engine for IAG. You’ll be fundamental in building relationships with our customers and clients, ensuring they meet compliance as well as providing risk analysis to our Technology and Operations teams and incident management. Your role will be key to ensuring the pricing engine is always available to our customers and stakeholders.

**ABOUT YOU**
- Experienced Service Desk Analyst or Helpdesk background with three years’ experience in delivery, implementation and operation of operations services.
- Effective communication and presentation skills
- Strong understanding of business systems
- Knowledge or exposure to CICD tooling
- Ability to identify and solve problems through analysis and planning
- Exposure to Business Analysis (Intermediate to Advanced)
- Agile software delivery knowledge
- ITIL foundation / ITIL 4 certification
- Ideally have insurance (Policy Systems) knowledge (preferred)

Applications close Tuesday, 21 March 2023.

**ABOUT US
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

At IAG you’re not just part of one brand, you’re part of a large purpose-led Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

**At IAG you can enjoy**:

- Flexibility and support so you can live life to the full.
- Work in a team who care about people and community.
- Receive meaningful recognition through an award-winning system.
- Join great employee network communities.
- Access up to 50% off home, motor and small business insurance.

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. You can find our Reconciliation Action Plan on our company website.