Customer Service Representative
6 months ago
**JOB SUMMARY**:
**OVERVIEW OF DUTIES & RESPONSIBILITIES**:
**Core **objectives** include**:
- Answering customer and non-customer queries e.g. products, stock, pricing, ETA's, etc.
- Requests for tracking, catalogues, and other marketing materials.
- Processing and releasing orders.
- Managing orders on credit hold.
- Communicate with all departments in our business as necessary (Sales office, warehouse, and embroidery).
The above list is not exhaustive, and the role may change to meet the overall objectives of the company.
**REQUIREMENTS**:
- At least one year experience in a customer service or other customer facing role is desirable
- Positive mindset with strong customer service orientation
- Strong attention to detail
- Ability to work to tight deadlines and manage multiple priorities
- **Customer service focused**:committed to providing exceptional customer service across all channels - written, phone and face to face.
- **Communication**:the ability to communicate clearly and concisely**, **varying communication style depending upon the audience.
- **Attention to detail**: excellent attention to detail and written skills when communicating with others, both internally and externally.
- **Teamwork**: willingness to assist and support others as required and get on with team members.
- **Time management/organisation**: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.
**COMPANY AWARDS**
- Great Place To Work 2023
- Best Medium Sized Workplaces 2022
- Ibec Leading in Wellbeing Top 100 companies 2021
- Portwest CEO - Business Man Of The Year - In Business Ireland 2020
- Deloitte Best Managed Companies 2016-2023
- Private Irish Business of the Year Export Industry Awards 2019
- Exporter of the Year 2018
- Portwest CEO - EY Entrepreneur of the Year 2017
Portwest do not support visa sponsorship for this role. Applicants must have a right to work and must fulfil any relevant visa / work permit requirements in the relevant jurisdiction.
Portwest are an equal opportunity employer. All applicants will be considered for employment without attention to age, gender, race, religion, sexual orientation, civil status, veteran status, family status, disability status or membership of a minority group.
-
Customer Service Representative
2 weeks ago
Melbourne, Victoria, Australia East Wimmera Health Service Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at East Wimmera Health Service. As a Support Services Officer, you will be responsible for providing exceptional customer service and support to our patients and stakeholders.
-
Customer Service Representative
3 weeks ago
Melbourne, Victoria, Australia Empire Group Full timeWe are seeking a skilled Customer Service Representative to join our team in providing exceptional support to our customers. As a representative, you will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner.Key Responsibilities:* Respond to customer inquiries via phone, email, and chat* Resolve...
-
Customer Service Representative
1 week ago
Melbourne, Victoria, Australia Australian Distilling Co Full timeCustomer Service RepresentativeAustralian Distilling Co is seeking an experienced Customer Service Representative to join our team. As the face of our brand, you will be responsible for delivering exceptional customer service and ensuring our venue is presented to the highest standard.
-
Customer Service Representative
1 month ago
Melbourne, Victoria, Australia Coles Full timeWe're looking for a Customer Service Representative to join our team at Coles. As a representative, you'll be the first point of contact for our customers, providing exceptional service and support.What does the role involve?As a Customer Service Representative, you'll be responsible for:Providing excellent customer service and resolving customer...
-
Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia Great Southern Bank Full timeCustomer Service RepresentativeAt Great Southern Bank, we're looking for a skilled Customer Service Representative to join our team. As a key point of contact for our customers, you'll provide exceptional support and service, helping them achieve their financial goals.Key Responsibilities:Provide personalized support to customers through various channelsHelp...
-
Customer Service Representative
2 weeks ago
North Melbourne, Victoria, Australia VISY Full timeCustomer Service RepresentativeVisy is a leader in the recycling industry, and we're seeking a skilled Customer Service Representative to join our team.Deliver exceptional customer service through effective issue resolutionBuild strong relationships with internal and external stakeholdersProvide timely and accurate information to customersAs a Customer...
-
Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia Commonwealth Bank of Australia Full timeWe are seeking enthusiastic customer service professionals to join our team at the Commonwealth Bank of Australia.The Retail Banking Services team delivers a seamless banking experience to millions of customers. As a Customer Service Representative, you will be the public face of the bank, responding to customers' transactional banking needs and delivering a...
-
Customer Service Representative
6 months ago
Melbourne, Australia Labourpower Recruitment Services Full time**PURPOSE OF THE JOB**: The Customer Service Representative is a key member of the Customer Service team who will provide end to end key account management to our internal and external customers. This is a largely autonomous role designed for a self-motivated individual who will go above and beyond to ensure our customers have experienced the highest...
-
Customer Service Representative
1 month ago
Melbourne, Victoria, Australia City Facilities Management Full timeCustomer Service Representative OpportunityCity Facilities Management is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving incidents, and ensuring a swift and efficient service.Key Responsibilities:Manage a high...
-
Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full timeAbout UsBendigo and Adelaide Bank is a bank that values community and customer relationships. We're looking for a skilled Customer Service Representative to join our team.Key ResponsibilitiesProvide exceptional customer service and support to our clientsDevelop and maintain strong relationships with customersStay up-to-date with our products and services to...
-
Customer Service Representative
1 month ago
Melbourne, Victoria, Australia Pace Appointments Full timeCustomer Service RepresentativeOur client, a well-established International Freight Forwarder, is seeking a skilled Customer Service Representative to join their dynamic team. Based in the Western Suburbs, you will be responsible for providing exceptional service to clients, managing purchase orders, and ensuring seamless cargo tracking.The Position:You will...
-
Customer Service Representative
1 month ago
Melbourne, Victoria, Australia SS&C Solutions Pty Limited Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact centre team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Respond to customer...
-
Customer Service Representative
5 months ago
Melbourne, Australia LivaNova Full timeJoin us today and make a difference in people's lives! GENERAL INFORMATION Job Title: Customer Service Representative Department: Commercial - CS Reports to: Commercial Operations Manager JOB CONTEXT LivaNova Australia and New Zealand represents an organization of around 70 employees. It includes a commercial team of field employees encompassing Sales,...
-
Customer Service Representative
1 month ago
Melbourne, Victoria, Australia Suburban Rail Loop Authority Full timeWe are seeking a skilled Customer Service Representative to join our team at Suburban Rail Loop Authority. As a key point of contact for our customers, you will be responsible for handling inbound queries, providing timely and relevant information, and managing feedback and concerns.About the Role:As a Customer Service Representative, you will be the primary...
-
Customer Service Representative
2 weeks ago
Melbourne, Victoria, Australia Kinetic Full timeJob Title: Customer Service RepresentativeAbout the Role:As a Customer Service Representative at Kinetic, you will be the point of contact for our customers on-board our bus services and within the community. This is an outdoor, customer-facing role based across various locations in Melbourne.Key Responsibilities:Assist passengers by providing transport...
-
Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia SS&C Solutions Pty Limited Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact centre team, you will be responsible for delivering exceptional customer service experience to our clients.Key Responsibilities:Answering incoming calls,...
-
Customer Service Representative
1 month ago
Melbourne, Victoria, Australia gorman Full timeCustomer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy problem-solving? We're seeking an experienced Customer Service Representative to join our growing team at Gorman.Key Responsibilities:Provide top-notch customer service via phone and emailResolve customer...
-
Customer Service Representative
3 weeks ago
Melbourne, Victoria, Australia Amazon Full timeJob SummarySeeking a skilled Customer Service Representative to provide top-notch support to our valued customers. The ideal candidate will possess excellent communication skills and a passion for delivering exceptional customer experiences.
-
Customer Relations Representative
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeKey ResponsibilitiesAs the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.Customer Service Expertise: Demonstrate a superior customer service...
-
Customer Service Representative
7 days ago
Melbourne, Victoria, Australia Grace Worldwide (Australia) Pty Limited Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Representative to join our team at Grace Worldwide (Australia) Pty Limited. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.