Pre-site Administrator

5 months ago

Melbourne, Australia Metricon Full time

**Love Where You Work**

**Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.**

Based in our fun, family environment Mount Waverley Head Office, work within the busy Pre-Site Operational Customer Support team supporting our high end Knock Down Rebuild customers through the pre build process. You will also work closely internally with our Pre-Site Managers supporting the workflow and business needs.

Reporting to the Operations Manager, your responsibilities will include:

- Accurate preparation of files and documentation for new customer files, estimating files, preliminary estimates, new home contracts, selections files, pre-planner and site files
- Assist and relieve Pre-Site Manager, in the event of absence
- Follow up on the receipt of preliminary engineering reports and upload documentation to the system
- Reference reports in relation to daily workflow;
- Filing contract related documentation in job files
- Liaising with internal departments to ensure drafting, permits and finance approvals are on schedule
- Prepare contracts, selections, and other associated documentation in accordance with Metricon procedures and standards; and
- Ensure each document is issued correctly to enable first time acceptance by the customer/recipient.

Metricon will offer you:

- Flexible working office/home
- Be supported by a Management Team that has a Culture Where You Matter
- On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
- Metricon Homes - Australia largest, and HIA Voted #1 Home Builder for the 7th Consecutive Year
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- Attractive housing discounts on our award-winning homes
- You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
- Experience working within a fast paced administrative or customer focussed role
- Proven ability in being a member of a successful, dynamic and results focused customer service team with a passion for customer service excellence
- Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards
- Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers
- Fostering productive relationships with customers and key stakeholders to deliver excellent customer service
- Ability to clearly identify people’s needs and generate solutions to suit both the customer and team member
- Experience in understanding residential construction plans and contracts
- Intermediate Microsoft WORD and EXCEL computer skills; and
- Highly organised - ability to multi-task and deal with a variety of activities.

**If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply.**

**This role requires a national police check to be undertaken on the successful applicant.

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