Salesforce Marketing Cloud Administrator

5 days ago

Sydney Central Business District, Australia Mars Recruitment Full time

“This new role involves working for a nationally recognised brand within the financial services sector.“

As the Salesforce Administrator you will collaborate with the team of existing Salesforce CRM administrators and will be focused on the optimal configuration and operation of the Marketing Cloud.

This role is key to the ongoing operation and support of the companies Salesforce CRM and Marketing platforms. You will be providing primary support to the marketing user community.

The Salesforce Administrator will be working as part of the broader customer and digital domains which presents a fantastic opportunity for exposure to the various digital technologies that support the digital and customer functions.

This role comes with a wide range of responsibilities such as:

- Organising and managing any BAU support queries assigned to the marketing queues.
- working with continuous improvement squads to deliver new features/capabilities/processes on the platform.
- Will be called upon as the Marketing platform SME to provide input into key design decisions where the marketing platform is impacted with some of the major projects that are underway.
- Platform maintenance, process documentation and user adoption

To be considered for this role you will need the following skills/experience:

- At least 2 to 3 years’ experience in managing a Salesforce Marketing Cloud instance in a BAU capacity, covering operational support, continuous improvement, platform health and maintenance activities.
- Maintain and document marketing cloud configuration and operational processes.
- Ability to support integration between Salesforce Marketing Cloud and Salesforce Sales/Service cloud.
- Excellent communication and customer service skills as well as the ability to articulate a concept to both technical and non-technical stakeholders.
- Experience with design and appropriate use of data extensions
- Working knowledge of AmpScript, and ideally JavaScript/HTML/CSS
- A good understanding of integrating external data sources to Marketing Cloud
- Familiar with the concepts and techniques of data governance and data quality
- Understanding of data governance and how it is applied to PII and GDPR
- Experience/Exposure to Salesforce CRM administration, specifically campaigns and how these are managed across the Marketing and CRM platforms.
- Admin certification on Marketing Cloud and Salesforce CRM.

This new role offers an ambitious and skilled Salesforce Administrator a fantastic next long-term career move collaborating with a proven engineers where you can learn and develop your skillset.

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