Claims Manager

3 weeks ago

Brisbane, Australia Australian Retirement Trust Full time

**Take hold of a monster opportunity and join our Member Insurance and Claims team as a Claims Manager - Member Insurance and Claims - Death Benefit.**

**If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Claims Manager - Death Benefit you'll be responsible for proactively managing all death claim end to end, and claims handling activities including death claim notification, claim assessment and payment of benefits.

This role will establish and maintain professional and collaborative relationships with all parties and liaise with customers in a sensitive and appropriate manner. You'll proactively manage the assessment and distribution of death claims through effective claims management and resolving any issues preventing death claim progress and finalisation.

You'll deliver excellent service to Australian Retirement Trust customers and third parties in relation to all claims.

Day to day, you'll:

- Conduct the notification process; determining insurance eligibility, the insurer on risk, issuing claims information and forms for all claims.
- Review insurer and fund recommendations, in a timely and effective manner, challenging when appropriate.
- Implement proactive claims management strategies to assist in effective and timely completion of claims handling requirements.
- Manage a claims portfolio in addition to working as a team to meet customer demands.
- Deliver an exceptional customer service experience as measured through the Customer Experience Evaluation Framework.

**This role is permanent opportunity.**

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- Experience with insurance claims in superannuation and the associated legislation that operates within the superannuation environment.
- Highly developed communication and interpersonal skills including the ability to communicate effectively at all times.
- Ability to act with discretion and sensitivity at all times.
- Demonstrated ability and commitment to understanding our customers and providing solutions which meet their needs.
- Customer service experience in a high workload environment.

**About us**

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different. It’s why we're part of the Circle Back Initiative.

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