General Manager

7 months ago

Perth, Australia Crown Perth Full time

At Crown, our overall success is achieved through a combined team effort; we strive to provide opportunities for our employees to learn, grow and thrive in a positive and supportive work environment which embraces collaboration, diversity and inclusiveness. Crown is “a world of entertainment” and we strive to make the ordinary extraordinary through our purpose: Together, we create joyful and elevated experiences.
- Reporting into the Executive General Manager, Crown Hotels Perth, the GM Crown Towers Perth represents a unique opportunity to lead a dynamic and collaborative team of professionals who strive every day to deliver unmatched hotel guest experiences. Your impact in the role will be achieved through your strong leadership of Crown Towers hotel operational departments and your valuable contribution to the formulation and development of strategy to ensure operational efficiency, service standards and financial returns.

**Responsibilities include, but are not limited to**:

- ** **Oversee and manage a very busy luxury hotel accommodation division.
- Lead the vision and purpose to engage and develop the operational management team to drive the successful execution of initiatives to achieve profitability and growth in line with the strategic plan for Crown Towers and Crown Hotels more broadly.
- Provide leadership and development of a high performing team, ensuring analytics and operations work seamlessly in forecasting business needs and understanding the drivers that optimise business efficiency, retention and development of the team.
- Anticipate and assess opportunities, ensuring continuous improvement through product offering, processes and services that result in efficiency, productivity, increased customer satisfaction and financial optimisation.
- Ensure customer service strategies and expectations are well defined and integrated into business processes within teams; monitor and improve consistency of product and service delivery quality to enhance the overall guest experience.
- Ensure compliance with and adherence to all relevant legislation and policies and procedures.

**Key selection criteria**:

- Proven experience in a senior hotel management position preferably in a luxury hotel.
- Strong sales and marketing knowledge and experience in all market segments within the Australian Hotels sector.
- Demonstrable ability to lead and inspire a team to deliver exceptional guest experiences.
- Demonstrated leadership of strategy and cultural change initiatives.
- Demonstrated business/ commercial acumen in delivering business results
- Exemplary planning, communication and stakeholder management skills.
- Under-graduate qualification in Hotel/Hospitality Management or related business discipline preferred

**What we offer you**:

- Full-time opportunity, based on-site in the luxurious Crown Perth Towers
- Complimentary meals at our on-site staff restaurant
- Generous discounts across Crown hotels and restaurants Australia wide
- Opportunity to be part of a high performing team
- Access to discounts with our various corporate partners across travel, insurance, heath & wellbeing, fashion, banking & finance, technology and parking

**Primary Location**: Perth

**Position Status**: Full Time

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